Retail Supervisor 2026/27

DODGE RIDGE MOUNTAIN RESORT•Mission Viejo, CA

3d•$19 - $22•Onsite

About The Position

The Sport Shop Supervisor directly supervises the operations of the Dodge Ridge Sport Shop. The position is responsible for ensuring a high-quality experience for our guests which is well-organized, efficient, and staffed with a well-trained and guest-friendly team. This position must maintain secure cash handling practices, and staff training guidelines and adhere to the department budget. This position is responsible for the administrative aspects of the Sport Shop. This position is a KEY member of the Dodge Ridge Team.

Requirements

Must have two to three years prior supervising experience in a retail environment.
Must be able to complete clerical and administrative duties related to the retail department.
Must have cash handling, POS, inventory maintenance, and loss prevention experience.
Demonstrated facility in dealing with co-workers in a positive, cooperative, and team-oriented manner; ability and willingness to interact with customers in the same manner.
Excellent organizational skills, possess the ability to work in a fast-paced, task-oriented environment and maximize use of time.
Excellent communication skills, written and verbal.
Heavy and awkward lifting up to 50lbs.
Must be 19 or older.
Must possess a valid driver's license and meet the Motor Vehicle Record qualifications as outlined in the Fleet Safety Program.

Nice To Haves

Microsoft Office and Excel knowledge preferred.

Responsibilities

Assist with the hiring, motivation, evaluation and supervision of staff to ensure adequate guidance and resources to accomplish established departmental goals and objectives.
Ensures that all employees receive the training, support, guidance, feedback and resources necessary to achieve departmental success.
Assist the Retail Manager in ensuring the department operates in line with departmental standards, guidelines, objectives.
Effective and appropriate communication skills in alignment with company culture with all levels of employees and guests.
Familiarity with applicable state and federal labor standards and regulations and the ability to manage departmental compliance.
Understanding of and compliance with corporate and resort-specific policies and procedures.
Responsible for promoting a positive attitude within the organization.
Maintains administrative processes as directed such as staffing, payroll, and inventories to ensure proper planning, efficient operation of the department, and successful achievement of resort goals in compliance with resort safety policies.
Responsible for receiving and entering all inventory accurately and timely.
Train Retail sales associates on POS operation, rules, products, sales techniques/procedures, guest service techniques, cash handling, function, and benefits of all products carried in the Sport Shop and all the services offered in the Repair Shop.
Understand and follow all procedures for accurate banks, balancing drawers, turn-ins, and all systems established for cash drawer accountability. Train, coach, and supervise all staff in these procedures.
Accurately record sales, identifying overs/shorts, and correctly reporting.
Understand correct cash handling policies, procedures, and security as well as return of accurate change.
Supervise staff to develop a highly organized guest experience and positively assist staff and guests with Sport Shop products and Repair Shop services.
Hold weekly staff training and safety meetings.
Monthly re-merchandising of Sport Shop floor and display windows.
Assist with general security of the Sport Shop.
Monitor and perform opening and closing duties of the Sport Shop.
Stay current with trends of both Dodge Ridge as well as the Ski/Snowboard Industry.