TS Program Transformation Lead

eBay•Salt Lake City, UT

5d•$101,200 - $115,900•Remote

About The Position

The Talent Success Program & Operations Lead will provide the day-to-day operational support that keeps Talent Success programs, vendors, contracts, timelines, budgets, systems, and partner routines organized and moving forward. This is an individual contributor operations role for someone who is highly organized, structured, practical, and comfortable managing multiple moving pieces. The role will support the delivery of core Talent Success activities across evaluation, integration, mentoring, education, leadership growth, skills, and team effectiveness. In 2026, Talent Success is evolving toward a more product-led, AI-augmented way of working. This role will help make that evolution real by strengthening backend operations, simplifying manual processes, improving vendor and contract workflows, and partnering with AI workflow builder roles to identify where routine work can be automated or made easier. This person does not need to be the strategy owner or program decision-maker. They need to be someone who helps make the operating system work. The strongest candidate will bring structure, organization, responsiveness, and follow-through. They know how to coordinate partners, timelines, deliverables, and recurring operating routines while keeping the work simple and efficient. They should be comfortable with the nature of work in Talent Success. Some tasks are strategic, others are complex, and priorities can shift quickly. This person should be able to manage the details, keep work moving, and identify practical ways to improve how the team operates.

Requirements

Experience in HR operations, talent operations, program coordination, vendor management, learning operations, people operations, procurement coordination, or business operations.
Experience coordinating vendors, contracts, SOWs, invoices, purchase orders, budgets, or procurement workflows.
Strong project and program coordination skills, with the ability to manage multiple stakeholders, deliverables, and competing timelines.
Comfort working in HR, Talent, Learning, Leadership Development, Performance, Coaching, or People team environments.
Strong attention to detail and the ability to create structure in fast-moving work.
Experience with tools such as Workday, Monday.com, Airtable, Google Workspace, Slack, procurement systems, learning platforms, coaching platforms, or similar tools.
Comfort using AI tools to simplify work, draft communications, summarize inputs, organize information, or improve operational processes.
Strong written and verbal communication skills, with the ability to keep stakeholders informed and work moving forward.

Nice To Haves

Operational discipline
Vendor and contract coordination
Program coordination and tracking
Stakeholder follow-through
Budget and invoice tracking
Process improvement
Documentation and knowledge management
Meeting and action management
Calendar and milestone planning
Tool and system fluency
Strong written communication
Detail orientation
Practical AI-enabled ways of working
Comfort working across ambiguity and changing priorities

Responsibilities

Support day-to-day Talent Success operations across program workflows, vendor processes, contracts, budgets, intake, documentation, and team routines.
Maintain the operating rhythm for Talent Success, including status tracking, recurring meetings, action follow-ups, intake reviews, and program coordination.
Coordinate supplier and agreement processes, including SOW tracking, purchase orders, renewals, invoice follow-up, procurement steps, and budget visibility.
Support vendor relationships for coaching, leadership development, learning, assessments, team effectiveness, and other Talent Success offerings.
Maintain clear trackers, dashboards, calendars, documentation, decision logs, and workback plans so the team has a reliable source of truth.
Partner with Talent Success program and product owners to keep key deliverables on track across performance, onboarding, coaching, learning, leadership, teaming, and skills.
Coordinate follow-ups across PBPs, procurement, finance, ITSS, vendors, program owners, and internal Talent Success team members.
Support annual and quarterly planning cycles by organizing inputs, timelines, dependencies, achievements, and operational needs.
Identify process difficulties, manual handoffs, duplicated work, and opportunities to make workflows more efficient.
Partner with AI workflow builder and agentic talent roles to test practical improvements such as templates, automations, intake flows, prompt libraries, and self-service resources.
Help ensure Talent Success initiatives are delivered consistently, accurately, and on time.
Support communications, logistics, meeting coordination, and other operational needs for key Talent Success activities.