Program Lead, Enterprise Transformation (US)

Code and Theory•New York, NY

1h•$150,000 - $200,000•Remote

About The Position

Code and Theory is seeking a Program Delivery Lead to manage Project Ignite, an embedded-team partnership with Adobe focused on driving enterprise customer adoption of generative AI tools like Adobe Firefly and Adobe GenStudio. This role is responsible for the overall program, acting as a liaison between Adobe's FDE leadership, the internal Engagement Management team, and Code and Theory/Stagwell executive leadership. The Program Lead will oversee the internal operating rhythm, team health, and represent the program's strategic direction.

Requirements

Background in program/client delivery management, ideally within a staff-augmentation, matrix organization, consulting, or professional-services model.
Comfort owning a portfolio of engagements without running any single one directly.
Demonstrated executive stakeholder management: experience running recurring readouts or steerco-style meetings with senior client-side executives (VP/Director+) and briefing internal C-suite leadership.
Strong, tone-adaptive communication skills, comfortable interacting with Engagement Managers, client-side leadership, and internal executives.
Ability to provide informal leadership that builds cohesion and rallies a team around shared goals and quality standards, using trust and communication.
A builder's instinct for process and documentation, comfortable creating and maintaining trackers, onboarding curricula, and playbooks.
Ability to synthesize cross-functional information into clear, AI-augmented systems.
Ability to partner with Legal, Finance, and leadership to negotiate and close SOWs, plan and account for headcount, KPI-based fee adjustments, and delivery-model splits, and track budget burn against the SOW to flag variances early.
Ownership of program KPIs against target, with a track record of proactively working with a team to course-correct when forecasts show signs of drifting off track.
High tolerance for ambiguity and comfort navigating a partner organization that changes its own structure with little notice.

Nice To Haves

Experience scaling a distributed team.
A keen eye for identifying expansion opportunities across an account portfolio, spotting where a program can grow and translating that into a clear business case for leadership and the client.
Familiarity with generative AI tools in a creative or marketing context.
Background in agency operations, martech, or enterprise software adoption programs.
Experience partnering with a recruiting or talent team on a live, time-sensitive hiring pipeline.

Responsibilities

Set the internal operating rhythm and drive decisions, leading weekly full-team syncs and recurring senior-leadership huddles for staffing, performance, and hiring.
Own the program's communication with the client and internal leadership, delivering executive readouts, written updates, and progress tracking.
Serve as the primary point of contact for the client's program leadership on program-level matters.
Adapt the program's engagement model to changes within the client's organization.
Intervene with the client on unreasonable requests to protect the team from undue pressure.
Partner with Legal, Finance, and internal leadership to negotiate and close contract renewals, including headcount, fee structure, KPI adjustments, and scope.
Maintain working knowledge of contract mechanics, including redlines, rate structures, and budget tracking, to identify and resolve issues.
Track program KPIs against targets and proactively guide the team to course-correct forecasts.
Collaborate with the recruiting team on hiring strategy, screening criteria, and hiring decisions for the engagement team.
Act as the primary point of resolution for client performance concerns regarding team members, balancing client relationships with fair outcomes.
Own and maintain the onboarding curriculum, adapting it as the team and tools evolve, and proactively monitor team capacity and workload.
Maintain the program's core artifacts and a library of reusable playbooks and tools.