Trusted Agent

Massachusetts Port Authority•Boston, MA

6d•$53,000 - $56,000•Onsite

About The Position

The Massachusetts Port Authority is hiring a Trusted Agent in a bargaining-unit position represented by Local Union No. 25. The role supports airport security, credentialing, parking violations, and permitting operations at Boston Logan International Airport. The Trusted Agent reviews credential applications, verifies identity and work authorization documents, determines eligibility for airport-issued identification, safeguards sensitive information, and helps ensure compliance with TSA, Massport, and other applicable requirements. The position also handles payment processing, permits and passes, audits, records, and inspection coordination. It provides guidance and customer service to members of the airport community, responds to inquiries, supports training, and works with internal and external stakeholders to help maintain safe and efficient airport operations. The role requires organization, attention to detail, sound judgment, confidentiality, clear communication, and adaptability.

Requirements

1–3 years of administrative, security, and/or customer service experience.
Working knowledge of Microsoft Word, Excel, Access, Outlook, and other database management programs as needed.
Ability to process payments, maintain files, and successfully schedule workload.
Ability to maintain confidentiality when handling documentation and data and during all assignments.

Nice To Haves

Experience in a multi-lingual environment.
Experience in an airport environment.

Responsibilities

Review and evaluate airport credential applications, verify identity and work authorization documentation, and determine eligibility for airport-issued identification media in compliance with TSA and Massport security requirements.
Safeguard sensitive information, conduct quality control reviews, support vetting processes, issue credentials, and ensure compliance with federal regulations and established policies.
Process payments, issue permits and passes, conduct audits, maintain records, coordinate inspections, and support accurate financial and operational administration for parking violations and permitting.
Assist the airport community, provide guidance on policies and procedures, resolve inquiries, support training initiatives, and build positive relationships with internal and external stakeholders.