Access DFW Trusted Agent

DFW International Airport•Grapevine, TX

10d

About The Position

Under general direction, the Access DFW Trusted Agent issues, activates, and deactivates security access media for controlled areas; captures biometric identifiers; supports periodic audits of security access media and revenue; reviews and maintains criminal history records check results; communicates with applicants and customers; and uses software to maintain Airport Board records. The role ensures application completeness, verifies identity and employment authorization, confirms required approvals and training before badge issuance, and maintains accurate databases, records, logs, and reports in accordance with federal regulations and Airport Board and Department of Public Safety policies. The position also coordinates Customs access, resolves customer issues, collects and reconciles fees, tracks and audits control-numbered items, and safeguards sensitive security information. The employee works primarily in an office environment and may stand for prolonged periods. The position is designated safety sensitive and requires obtaining and maintaining a SIDA Airport Identification/Access Badge, passing a pre-employment drug test, and submitting to random drug screening during employment.

Requirements

Completion of high school curriculum or equivalent.
Two years of work experience that includes data entry and work in a detail-oriented position.
Two years of customer service experience.
Any equivalent combination of education and/or experience may be substituted for the stated education and experience.
No convictions for a felony, Class A misdemeanor, or Class B misdemeanor criminal offense.
No conviction for any family violence offense.
Possession of a valid Class C driver’s license.
Skill in operating standard office equipment, including personal computers, telephones, fax machines, copiers, and calculators.
Skill in using word-processing, spreadsheet, and database software.
Ability to understand, speak, read, and write English proficiently.
Ability to comprehend pertinent federal and state codes and regulations.
Ability to receive, process, maintain, and protect confidential sensitive security information.
Ability to deal effectively, courteously, and fairly with angry and emotional customers.
Ability to perform intermediate business math computations involving fractions, decimals, and percentages.
Ability to prepare and maintain databases and reports accurately.
Ability to communicate clearly, courteously, and effectively in person, in writing, and by telephone.
Ability to establish and maintain effective internal and external working relationships and follow oral and written directions.
Ability to accurately maintain manual and computerized logs and filing systems.
Ability to undergo a perpetual fingerprint-based criminal history records check with no convictions for felony, Class A misdemeanor, or Class B misdemeanor criminal offenses.
Ability to understand and adhere to Airport Board safety, security, and fire protection policies while working on Airport property.
Ability to pass a drug test.
Must obtain a SIDA Airport Identification/Access Badge within 30 days of employment in accordance with TSA requirements and DFW Airport’s Airport Security Program, and maintain qualification upon each badge renewal.
Must pass a drug test before employment and submit to random drug screening during employment in this safety-sensitive position.

Nice To Haves

Experience in the military, law enforcement, and/or a security field.
Multilingual ability.

Responsibilities

Review Access DFW applications for completeness; verify applicants’ identity and employment authorization; and confirm appropriate authorization before processing.
Issue, activate, deactivate, and maintain security access media in accordance with applicable federal regulations and Airport Board and DPS policies and procedures.
Ensure the accuracy of data entered into Access DFW databases and of daily and monthly uploads of biographical and sensitive security information.
Confirm current TSA Security Threat Assessment approval before issuing security access media.
Capture biometric identifiers using technical equipment in accordance with federal regulations and DPS policies and procedures.
Review and maintain criminal history records check results and forward results containing criminal violations to appropriate DPS personnel.
Coordinate the addition and removal of Customs access with Department of Homeland Security Customs and Border Protection personnel.
Oversee security training, verify successful completion before SIDA badge issuance, and maintain accurate training records.
Instruct applicants in the proper use and application of security access media; receive and resolve customer issues, follow up through resolution, and refer issues to the Security Access Supervisor when necessary.
Review, maintain, store, and protect Access DFW records in accordance with federal regulations, Airport Board policies and procedures, and Texas records retention laws; arrange storage at the Airport Board records storage facility.
Collect fees, reconcile and report revenue, maintain and report billable fees, and prepare credit memoranda in accordance with applicable policies and procedures.
Log, track, and reconcile the issuance, loss, theft, return, and destruction of control-numbered items; immediately report lost or stolen items to the Security Access Supervisor.
Use software to gather, compose, prepare, and maintain statistical data and prepare reports, memoranda, letters, and other correspondence.
Inventory, audit, and report on control-numbered items.
Exercise initiative, judgment, professionalism, and discretion when working with internal and external customers and visitors.
Maintain the security and confidentiality of sensitive security information and data in Access DFW.
Perform additional security duties and responsibilities as necessary.