Trust & Safety Specialist

Instawork • San Francisco, CA

2d • $90,000 - $100,000 • Onsite

About The Position

Instawork is seeking a Trust & Safety Specialist who is a meticulous and objective investigator to protect its community by resolving complex safety incidents with a commitment to evidence and policy. The role requires proficiency in modern operational leverage, including using vibe coding (Natural Language to SQL) and AI-driven automation to gather facts, synthesize data, and streamline workflows. This is not a role for someone who simply follows a manual, but rather an investigator who utilizes the latest technology to ensure faster and more accurate truth-finding.

Requirements

• A 'detective' mindset with the ability to weigh conflicting evidence, identify biases, and reach fair conclusions under pressure.
• Proficiency in using AI to enhance productivity, including understanding how to use natural language to interface with data (vibe analytics) and automate repetitive administrative tasks.
• Extreme ownership of cases, focusing on solving underlying problems rather than just processing tickets.
• 3+ years in Trust & Safety, Operations, or Compliance.
• Experience communicating with external stakeholders (clients, legal, or law enforcement) is a must.
• Comfort navigating internal systems and using data to build a narrative of facts.

Responsibilities

• Lead end-to-end resolution of safety incidents through objective, unbiased, and thorough evidence-based investigations to protect all stakeholders on the platform.
• Manage escalated support tickets with a calm demeanor, communicating clearly and consistently with professionals and partners to ensure resolutions are fact-based and aligned with terms of service.
• Proactively interrogate databases using natural language to generate SQL queries for identifying fraud patterns and safety trends, without needing a technical intermediary.
• Act as a subject matter expert on Instawork’s Community Guidelines, applying policies with precision and contributing to their evolution.
• Identify manual bottlenecks in the investigation process and utilize AI or low-code automation to build scalable enforcement solutions.

Benefits

• Variety of medical, dental, and vision plans with coverage beginning on the date of hire
• Flexible paid time off
• Paid company holidays
• Phone stipend
• Commuter stipend
• Supplemental pay on qualified leaves
• Employee health savings accounts (HSA) contribution
• Flexible spending plans
• 401K plan
• Employee discount program
• Equity in the form of stock options

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed