Trust & Safety Cyber Security Analyst

Accenture•San Antonio, TX

1d•$20 - $50•Onsite

About The Position

As a Tier 1 Trust & Safety Cyber Security Analyst at Accenture, you will monitor, analyze, and respond to security alerts generated by SIEM and endpoint security tools across enterprise client environments. You will perform initial incident triage, document findings, and escalate confirmed or complex threats to senior analysts according to established SOC playbooks and escalation procedures. The role is described as an entry point into cybersecurity operations, with progression pathways for high performers into advanced analyst or incident response roles within 12–18 months. The position also supports Accenture’s Trust & Safety work. Duties may include reviewing user profiles and audio, video, and text content; applying client guidelines to classify or remove content; investigating user reports and system flags; and testing AI systems, including generative AI, for content quality, integrity, and safety. You may develop prompts to assess model responses on sensitive topics and analyze those responses according to client guidance. The work may involve exposure to disturbing, objectionable, or sensitive material and adversarial AI scenarios. Active participation in Accenture’s Trust & Safety well-being support program is required. This is an onsite role in San Antonio, Texas, and applicants are expected to relocate to and work there. Operations may run seven days a week. The schedule is five days on and two consecutive days off, between 8:00 a.m. and 5:00 p.m. CT; flexibility to work any schedule is required.

Requirements

At least 6 months of experience in cybersecurity, SOC operations, IT support, or IT helpdesk, or a bachelor’s degree in Cybersecurity.
Must relocate to and work onsite in San Antonio, Texas.
Must be flexible to work any schedule; operations may run seven days a week, with five workdays and two consecutive days off between 8:00 a.m. and 5:00 p.m. CT.
Strong coping, emotional resilience, and stress-management skills.
Excellent comprehension, communication, and English skills.
Ability to perform duties objectively and in the best interest of client policies, without inherent biases or personal beliefs.
Strong attention to detail and ability to synthesize and analyze information from multiple streams.
Strong critical-thinking and decision-making skills.
Analytical mindset and methodical approach to troubleshooting and investigating security alerts.
Strong written documentation and communication skills.
Ability to perform effectively in a fast-paced SOC environment.
Collaborative team player with strong problem-solving skills.
Applicants must have U.S. work authorization that does not now or in the future require visa sponsorship.

Nice To Haves

Deep familiarity with and passion for responsible AI, the internet, internet platforms, and internet culture.
High affinity and cultural awareness of political and social situations in the relevant market and region.
CompTIA Security+, ISC2 CC, SC-900, or Cisco CyberOps Associate certification.
Exposure to SIEM or security monitoring tools.

Responsibilities

Review, classify, and/or remove content according to client guidelines using designated tools and channels.
Stay current on changing client policies and guidelines.
Keep up with industry trends, generative AI shortcomings and advancements, and content moderation and responsible AI regulations, governance, policy, and consulting work.
Investigate and resolve complex content issues and relay them to the broader Trust & Safety team.
Develop prompt strategies to question large language models about responsible AI topics, including medical and legal advice and other sensitive areas.
Analyze model responses for appropriateness, refusal behavior, or disclaimers according to client definitions and guidance.
Collaborate with team members to develop a comprehensive understanding of responsible AI issues based on model responses.
Contribute to best practices and guidelines for content moderation and responsible AI governance and policy.
Monitor and analyze security alerts from SIEM and endpoint security tools in real time.
Perform initial triage and investigation of security incidents, assessing their severity and scope.
Document findings and update incident tickets in the SOC ticketing system.
Escalate confirmed or complex incidents to senior analysts using SOC playbooks and escalation protocols.
Identify potential phishing attempts, malware activity, and suspicious network behavior.
Follow SOC procedures, security playbooks, and escalation protocols consistently.
Collaborate with SOC team members to maintain operational visibility and incident response readiness.
Continue learning about emerging cybersecurity threats and defense techniques.
Actively participate in Accenture’s Trust & Safety well-being support program.