Trust Operations Manager
About The Position
The Trust Operations Manager – Columbia Private Trust manages the firm’s outgoing distributions, transfers, and rollover activity. The role oversees processing across multiple asset and client types, including cash and asset transfers, rollovers, recharacterizations, and beneficiary processing, with a focus on compliant, accurate, and timely service. The manager provides day-to-day leadership, coaching, and mentoring, and ensures operational excellence and client-service goals are met or exceeded. The manager collaborates with internal and external partners to improve the efficiency of cash and securities processing, oversees workflow and quality control, and provides guidance on escalated issues. The role also supports strategic initiatives, projects, regulatory compliance, audits, and regulatory examinations. This position is fully onsite at the posted Denver, Colorado location and may involve occasional travel.
Requirements
- Formal college-level training or education in business or trust, or equivalent training and experience.
- At least 8 years of experience in Trust Operations.
- At least 3 years of direct leadership experience, including leading employees in a financial services environment.
- Thorough understanding of departmental business goals and how they contribute to Trust Company objectives.
- Knowledge and ability to facilitate complex transactions related to alternative investments.
- Excellent communication skills, including the ability to clearly convey detailed information and instructions and to write reports, correspondence, and procedures.
- Effective time and project management skills.
- In-depth knowledge of the Trust Accounting System, personal computer operating systems, networking, and software programs.
- Ability to work effectively in a team environment.
- Ability to complete assignments with minimal or no supervision, sometimes under tight schedules.
- Well-developed analytical skills.
- Team leader or supervisory experience.
- Training and mentoring skills.
- Interpersonal skills to effectively supervise staff.
Nice To Haves
- Certified IRA Services Professional (CISP) certification and/or Retirement Industry Trust Association (RITA) Self Directed IRA Industry Professional (SDIP) certification.
Responsibilities
- Train or oversee staff training in re-registration, transfers out, and distributions.
- Delegate tasks and monitor workflow to support cross-training and productivity.
- Monitor employee performance, prepare performance evaluations, and coach employees on performance improvement objectives.
- Interview, hire, and terminate employees in accordance with established policies and procedures.
- Maintain departmental desk procedures for each functional area or desk.
- Coordinate and implement projects and work assignments in accordance with Trust Company and department objectives, policies, expectations, and customer requirements.
- Act as project lead or specialist for assigned projects and as operational liaison on projects related to re-registration, transfers out, or distributions.
- Ensure special projects are completed and implemented in a timely manner.
- Recommend and implement workflow changes or new workflows to strengthen and standardize processing.
- Keep current on regulations and industry trends affecting team operations.
- Perform or supervise processing and quality-control review of outgoing cash disbursements by check, wire, ACH, and ACATS, as well as outgoing asset distributions.
- Partner with internal teams to develop and execute strategic initiatives.
- Guide the team through escalated issues and resolve client escalations as needed.
- Seek out and implement efficiencies, procedural changes, and responses to new developments or changes in services and products.
- Ensure prompt and accurate posting of customer transactions related to team processing.
- Supervise the required minimum distribution (RMD) process.
- Assist the director with preparing documentation for audits and regulatory examinations.
- Comply with applicable bank regulations, policies, procedures, and required training; maintain working knowledge of applicable regulations, including the Bank Secrecy Act, Regulation CC, and Regulation E.
- Coach, mentor, or train others and teach coursework as a subject matter expert when asked.
- Demonstrate and foster Columbia Private Trust’s corporate culture, take personal initiative, and serve as a positive example.
- Perform other duties as assigned.
- Travel occasionally.
Benefits
- Competitive total rewards package including base wages and comprehensive benefits.
- Medical, dental, and vision plans for eligible associates.
- 401(k) retirement savings plan with employer match for qualifying associate contributions.
- Employee assistance program.
- Life insurance.
- Disability insurance.
- Tuition assistance.
- Mental health resources.
- Identity theft protection.
- Legal support.
- Auto and home insurance.
- Pet insurance.
- Access to an online discount marketplace.
- Paid vacation, sick days, volunteer days, and holidays.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
