Truss Sales, Scheduling & Customer Service Representative

Builders FirstSource • St George, UT

4d • Hybrid

About The Position

Play a key role in supporting customers and operations by coordinating truss manufacturing schedules, assisting customers at the sales counter, and helping drive smooth, efficient daily operations in a fast‑paced team environment.

Requirements

• Education or experience equivalent to a certificate from a college or technical school, or at least one year of related experience and/or training.
• Strong problem‑solving skills with the ability to analyze information and develop practical solutions
• Proven customer service skills, including the ability to handle challenging situations professionally and effectively
• Effective conflict resolution skills; listen actively and remain open to feedback and new ideas
• Sales aptitude with the ability to understand customer needs, address objections, and support sales goals
• Clear and effective verbal and written communication skills
• Ability to work collaboratively in a team‑oriented environment
• Professional demeanor with the ability to remain composed under pressure
• Strong organizational and prioritization skills; able to manage multiple tasks efficiently
• Working knowledge of order processing systems, spreadsheets, and word processing software
• Ability to follow written, verbal, and diagram-based instructions with attention to detail
• Availability to work Monday–Friday, 7:00 a.m. to 5:00 p.m.

Responsibilities

• Provide customer service and inside sales support, including assisting customers at the sales counter
• Gather customer requirements and coordinate with sales, production, and internal teams to support truss manufacturing and delivery
• Review and manage production schedules and work orders, adjusting priorities as needed to meet customer and operational needs
• Distribute and track work orders, monitor production progress, and communicate schedule updates or delays
• Prepare quotes, enter orders, and generate invoices and related sales documentation accurately
• Support inventory coordination, expedite special or spare part orders, and assist with receiving as needed
• Assist with front‑office duties, including answering phones, processing payments, and handling credits or returns
• Collaborate with outside sales representatives to support customer satisfaction
• Open and/or close the facility as assigned
• Follow all safety procedures and participate in safety meetings
• Perform other duties as assigned

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree