Truist One Checking Product Owner

Truist•Charlotte, NC

About The Position

The Consumer & Small Business Bank (CSBB) Deposits team manages the strategy, design, development, launch, execution, and ongoing performance of a significant deposit portfolio. It works with partners across Treasury, Marketing, Sales and Service Channels, Operations, Technology, Legal, Risk, and Compliance to achieve financial and client objectives while meeting appropriate standards. The Product Owner for Truist One Checking within Consumer Checking Deposit Solutions helps drive growth, profitability, and competitive positioning of the checking portfolio. The role executes strategic initiatives to expand the checking account base, deepen client relationships, and improve the client experience.

Requirements

Bachelor’s degree in a business-related major with a strong academic record, or equivalent education and related training.
At least 4 years of work experience in Banking or Financial Services.
Strong partnership-building and collaboration skills, with a proven ability to drive projects to completion.
Strong analytical and creative problem-solving skills, including the ability to generate actionable insights and recommendations from analytics.
Demonstrated success working in cross-functional teams without formal authority.
Excellent written and verbal communication skills, including the ability to clearly convey insights and conclusions to peers and managers.
Ability to manage multiple priorities based on senior management direction.
Ability to work independently and as part of a team, take initiative, and adapt to new responsibilities.
Ability to follow risk management guidelines and procedures and identify and escalate risks.
Ability to interact with third-party vendors on ongoing monitoring and partnership activities.
Demonstrated proficiency in basic computer applications such as Microsoft Office.

Nice To Haves

At least 3 years of combined experience in consumer banking, small business banking, debit, or payments.
Experience working with partners in marketing, finance, acquisitions, product development, and analytics.
Understanding of client interaction and client management; experience working in a branch or client contact center.
Experience in the product management lifecycle, including idea generation, development, implementation, and management of products and services.
Experience working with data analytics partners.
Project management experience.

Responsibilities

Monitor deposit performance trends, including sales production, balance growth, client acquisition and retention, net interest income, fee revenue, and overall revenue; identify opportunities for improvement.
Apply subject-matter expertise, industry knowledge, and technical understanding to projects related to deposits and debit products.
Recommend new products and enhancements by analyzing business and client needs, documenting requirements, measuring performance, and interpreting results to support profitable growth, operational soundness, or regulatory compliance.
Lead product development initiatives and other projects.
Assist in designing and executing marketing, promotional, and sales campaigns to drive client acquisition, deepening, and retention for deposits and debit products.
Work with Channel Leaders, Complaints partners, and Enablement teams to research and resolve client issues and create product and process documents for teammate training.
Build and maintain relationships with partners including Marketing, Legal, Risk, Compliance, Distribution, Servicing, Operations, Analytics, and Technology; collaborate with senior business leaders and cross-functional teams to achieve strategic outcomes.
Partner with analytics teams to identify and conduct analyses of client behavior and needs.
Research competitor products and industry trends.

Benefits

Medical insurance
Dental insurance
Vision insurance
Life insurance
Disability insurance
Accidental death and dismemberment coverage
Tax-preferred savings accounts
401(k) plan
At least 10 days of vacation during the first year, prorated based on hire date and full-time or part-time status
10 sick days, prorated
Paid holidays
Depending on position and division, the role may also be eligible for a defined benefit pension plan, restricted stock units, and/or a deferred compensation plan.