Checking Operations - Checking Operations Representative

Golden 1 Credit Union•Sacramento, CA

5d•Hybrid

About The Position

Golden 1 Credit Union is a member-owned, not-for-profit cooperative guided by the philosophy of “people helping people.” The Checking Operations Representative supports accurate, timely, and secure payment services through detailed processing, compliance, record-keeping, and member service. The role processes consumer and business incoming and outgoing wire activity and Golden 1 Corporate wires, meets critical deadlines, and ensures accurate end-of-day balance reporting. It also supports digital process improvements and participates in training and cross-training. Additional duties may be assigned.

Requirements

At least 3 years of prior experience in a financial or operational role with relevant expertise.
Equivalent work experience may be substituted for a college degree.
Complete and maintain required regulatory and compliance courses.

Nice To Haves

Associate’s degree in Business or Accounting/Finance preferred.
Bachelor’s degree in Finance, Accounting, Business Administration, or a related field preferred.
Experience with wire transfer processing, business services, and fraud detection preferred.

Responsibilities

Review and process consumer and business incoming and outgoing wire activity and Golden 1 Corporate wires, meeting deadlines and ensuring timely, accurate end-of-day balance reporting.
Maintain organized, detailed records of interactions, transactions, communications, and workflows.
Stay current with financial industry regulations, credit union compliance guidelines, policies, and departmental procedures; apply required compliance training to daily work.
Identify, investigate, and resolve inquiries, discrepancies, and complaints, and promptly escalate potential issues involving system integrity, fraud or forgery, or member satisfaction.
Review and update workflow procedures and prepare statistical information for management.
Communicate clearly and professionally with internal staff, external financial institutions and agencies, and members.
Participate in credit union and departmental training, and pursue self-development and cross-training opportunities.
Recognize and suggest process improvements focused on digital innovation and efficiency, and assist with digitally focused initiatives.
Foster a positive, inclusive work environment and practice Golden 1’s mission, vision, and core values.
Perform additional duties as assigned.