Checking Operations - Checking Operations Representative

Golden 1 Talent Acquisition Team•Sacramento, CA

7d•$21 - $22•Hybrid

About The Position

The Checking Operations Representative processes consumer and business incoming and outgoing wire activity, including Golden 1 Corporate wires, and supports accurate, timely, and secure payment services. The role ensures deadlines are met and end-of-day balance reporting is accurate and timely while maintaining detailed records of transactions, communications, and workflows. The representative follows applicable financial industry regulations, credit union compliance guidelines, policies, and departmental procedures; investigates and resolves inquiries and discrepancies; and escalates potential concerns involving system integrity, fraud or forgery, or member satisfaction. The role also communicates professionally with internal staff, external financial institutions and agencies, and members; participates in training and cross-training; recommends workflow improvements with an emphasis on digital innovation; and contributes to a positive, inclusive workplace. Additional duties may be assigned.

Requirements

At least 3 years of prior experience in a financial or operational role with relevant expertise.
Relevant experience preferably includes wire transfer processing, business services, and fraud detection.
Equivalent work experience may be substituted for a college degree requirement.
Ability to complete and maintain required regulatory and compliance courses.

Nice To Haves

Associate’s degree in Business or Accounting/Finance preferred.
Bachelor’s degree in Finance, Accounting, Business Administration, or a related field preferred.
Experience with wire transfer processing, business services, and fraud detection preferred.

Responsibilities

Review and process consumer and business incoming and outgoing wire activity and Golden 1 Corporate wires.
Meet critical processing deadlines and ensure end-of-day balance reporting is timely and accurate.
Maintain organized, detailed records of interactions, transactions, communications, and workflows.
Follow financial industry regulations, credit union compliance guidelines, policies, and departmental procedures, and apply knowledge gained through required compliance courses.
Identify, investigate, and resolve inquiries, discrepancies, and complaints; promptly escalate potential issues involving system integrity, fraud or forgery, or member satisfaction.
Review and update workflow procedures and prepare statistical information for Management.
Communicate clearly and professionally with internal staff, external financial institutions and agencies, and members.
Participate in department training and updates, and pursue self-development and cross-training opportunities.
Recognize and suggest process improvements, particularly involving digital innovation and efficiency, and assist with digitally focused initiatives.
Support a positive, inclusive work environment and practice Golden 1’s mission, vision, and core values.
Perform additional duties as assigned.