Trueblood Diversion Program Manager (HCPM/DBHR)

State of Washington•Thurston County – Olympia, WA

4d•Remote

About The Position

The Division of Behavioral Health and Recovery (DBHR) is seeking a Health Care Program Manager to oversee statewide diversion programs developed in conjunction with the Trueblood v. Washington settlement. These programs connect current, former, and potential Trueblood class members with community-based behavioral health, case management, and housing services to reduce involvement in the criminal legal system and demand for competency services. The position manages contracts with funded providers, monitors outcomes, supports long-term sustainability, and advises HCA leadership on the programs’ future. This is a full-time, permanent, remote position. Occasional travel throughout Washington is required to meet with contracted providers and conduct annual site visits. The position is within the Trueblood Team in DBHR and is supervised by the Trueblood Team Supervisor. Employees must be Washington residents on their first day and must report to the Olympia office on their first and final days of employment. The standard schedule is 40 hours per week, Monday through Friday, 8 a.m. to 5 p.m.; alternative schedules may be considered based on business needs and supervisor approval. The successful candidate will provide leadership and consultation on diversion services, manage program contracts and resources, develop policies and agreements, oversee reporting and fiscal accountability, and support collaboration among providers, courts, law enforcement, Tribal partners, and other stakeholders. The role also requires maintaining quality assurance and performance improvement practices. HCA describes the ideal candidate as a collaborative, mission-driven leader who values diversion and recovery, builds trusting partnerships, uses data to communicate program outcomes, and takes a person-centered approach that respects individual choice and dignity.

Requirements

Demonstrated expertise developing, implementing, administering, and evaluating complex statewide health care programs, including setting goals, priorities, operational strategies, performance expectations, and work plans aligned with agency objectives.
Demonstrated ability to translate organizational priorities, legislative directives, health care policies, and emerging needs into strategies, implementation plans, measurable objectives, and outcomes.
Demonstrated knowledge of state and federal health care laws, regulations, administrative rules, and legislative processes, including assessing policy impacts and implementation requirements and making recommendations that support compliance and program effectiveness.
Demonstrated proficiency managing budgets, expenditures, contracts, staffing, and operational resources while setting priorities, evaluating competing demands, and maintaining fiscal accountability.
Demonstrated ability to establish performance measures, evaluate program effectiveness, analyze qualitative and quantitative data, identify risks and deficiencies, and implement continuous improvement strategies.
Demonstrated expertise evaluating complex or sensitive health care program issues and providing executive leaders with evidence-based recommendations, alternatives, and defensible solutions.
Demonstrated ability to lead multidisciplinary teams, professional staff, contractors, providers, and internal and external partners; establish accountability; resolve competing priorities; and foster collaboration.
Demonstrated ability to identify and mitigate programmatic, regulatory, fiscal, contractual, and operational risks through controls, corrective actions, and accountability measures.
Required competencies include applying an equity lens in decisions and day-to-day work; taking action to learn and grow; and listening and responding with care, respect, and solutions to meet the needs of others.
Relevant experience may be gained through paid or unpaid activities and should be described in the application materials.

Nice To Haves

Knowledge of the Trueblood v. DSHS lawsuit, forensic and criminal court systems, and the intersection of behavioral health services and the legal system.
Ability to build supportive, trusting relationships with people experiencing serious and persistent mental illness while respecting individual rights, treatment preferences, and autonomy.
Knowledge of Washington’s community behavioral health system, crisis continuum of care, available services, and community-based supports.
Knowledge of recovery-oriented principles and the Recovery Model, including community integration, independent living, competitive employment, and continuous, person-centered supports.
Knowledge of local, state, and federal housing resources, supportive housing initiatives, and applicable housing assistance laws, regulations, policies, and procedures.
Experience working with Certified Peer Counselors, multidisciplinary clinical teams, people experiencing homelessness, and people involved in the forensic behavioral health system.
Knowledge of Certified Peer Counselors’ roles and responsibilities in Washington’s community behavioral health system and their contributions to clinical teams and recovery-oriented services.
Knowledge of behavioral health managed care, including contract administration, access to services, medical necessity, resource management, quality improvement, cultural competency, provider contracting, and federal funding requirements.
Ability to provide training, technical assistance, and guidance on program requirements, policies, procedures, and service delivery to staff, providers, stakeholders, and community partners.
Knowledge and skills in project management, including planning, coordinating, implementing, monitoring, and evaluating projects against objectives and timelines.
Proficiency in written and verbal communication, including preparing and delivering presentations, facilitating discussions, and explaining complex information to diverse audiences.
Master’s degree in psychology, sociology, social work, or a related human services or rehabilitation services field.
Knowledge of federal and state behavioral health statutes, rules, and regulations, including Medicaid requirements and their application to behavioral health programs and services.
Proficiency with Microsoft Office applications, including Word, Excel, PowerPoint, and Outlook.

Responsibilities

Provide consultative expertise to HCA managers, DSHS leadership, attorneys general, state councils, the Governor’s Office, and the legislative branch on diversion services related to the Trueblood Settlement Agreement.
Prepare and deliver written and verbal presentations about implementation plans to policymakers and stakeholders.
Serve as the Trueblood Element lead for diversion services and support the development of statewide diversion programs and initiatives that promote access to behavioral health and health care services instead of arrest.
Manage contracts related to legislatively funded work and serve as the primary contact for Trueblood-funded diversion programs and related community, court, law enforcement, co-responder, jail, and crisis-continuum partners.
Provide technical assistance and consultative services to statewide partners.
Manage, train, and develop policies for ongoing service provision in the Trueblood-funded diversion programs.
Provide guidance, oversight, and consultation to teams and ensure accountability and performance requirements are met.
Plan, prioritize, and monitor budgets and other resources; manage program planning and service delivery.
Facilitate or participate in cross-collaborative meetings.
Administer training, consultation, and technical assistance.
Develop and maintain quality assurance standards and performance improvement metrics to continuously improve service quality.
Develop and manage memoranda of understanding, letters of agreement, inter-local agreements, fiscal procedures, and contract language.
Manage required program data reporting, requirements, and tracking.
Manage program fiscal accountability, approve invoices, and track program utilization.