True West Pass Concierge - Winter 26.27 Seasonal - Full/Part Time

Alterra•Steamboat Springs, CO

2d•$20 - $21•Onsite

About The Position

The True West Concierge provides exceptional service to guests by delivering personalized assistance, information, and coordination across all aspects of the Premium Experience program. This role is dedicated to ensuring a seamless, luxury-level experience for all seasonal and daily True West guests, assisting with a variety of services including on-mountain dining reservations and parking logistics. The Concierge works closely across the Premium Experience team, resort departments, and guests to provide tailored recommendations, resolve issues efficiently, and enhance the overall guest experience.

Requirements

1-3 years of experience in hospitality, guest services, or concierge services
Strong knowledge of resort amenities, activities, and services
Customer service: Excellent interpersonal and communication skills with a professional and polished demeanor
Organizational skills: Strong ability to multitask, prioritize, and manage time effectively
Problem-solving: A solution-oriented mindset, with the ability to think quickly and calmly under pressure
High attention to detail: Meticulous and responsive to meet client needs and preferences
Discretion: The ability to handle confidential and sensitive information with the utmost professionalism
Networking and local expertise: The capacity to build and maintain a network of service providers across the resort and within the community, as needed
Flexibility: A willingness to work flexible hours during peak times, including weekends and holidays, to ensure premium guest needs are met
2 years of previous work history/education required
Communicate clearly in English, both verbal / non-verbal, and written
Interact and maintain positive relationships with guests, co-workers and management consistent with Steamboat Ski and Resort Company’s Service Excellence standards

Nice To Haves

Previous experience in a luxury hospitality or resort environment preferred
Familiarity with resort software systems (e.g., RTP, Zingle) preferred

Responsibilities

Maintain updated knowledge of assets specific to the True West Pass and Steamboat Resort needs
Warmly greet guests and confirm reservations
Provide highest level of customer service and attention to detail
Maintain positive ongoing relationships
Maintain high ethical standards and professionalism
Multitask and prioritize as necessary to meet customer needs
Represent the company with integrity and dedication
Effectively collaborate across resort departments to deliver exceptional experiences
Anticipate guest needs by offering personalized recommendations for activities, dining, and resort amenities
Track guest feedback and communicate insights to the Manager to assist in ongoing program improvement
Maintain strong relationships with guests, encouraging repeat visits and loyalty through consistent service excellence
Compliance with all company policies and procedures as well as any regulatory requirements
Other duties as assigned

Benefits

Free Alterra Mountain Pass for all eligible employees and eligible dependents for winter and summer, and a free IKON Pass to eligible employees
Discounted skiing and riding for friends and family of eligible employees
Vacation and Sick Time policies for eligible employees to rest, relax and recharge
Generous discounts on outdoor gear, apparel, rental cars, etc.
Medical, dental, vision, life, AD&D, short term & long-term disability insurance, EAP, HSAs, FSAs, and more for Year Round, Flex Year Round, & Season-to-Season Employees.
Apex-MEC (minimum essential coverage) plan available to all seasonal employees without an offer of major medical coverage. This plan helps cover preventive visits, urgent care visits, Free Telehealth, Limited Hospitalization, Prescription Drug Benefits and Free Multilingual Behavioral Health.
401(k) plan with generous company match
Discounted tuition with partner online university for all Alterra Mountain Company employees to further their education
Paid parental leave of up to 6 weeks for eligible employees
Free regional bus pass