Truck Shop Manager

Mills Automotive Group•Baxter, MN

4d•$48,000 - $75,000

About The Position

Mills Automotive Group is seeking an experienced, motivated Truck Shop Manager to lead shop operations servicing larger trucks, RVs, commercial and business vehicles, and other specialty vehicles. The position combines technical knowledge and business acumen with team leadership, organization, and a focus on efficient operations, quality repairs, and an outstanding customer experience. The manager oversees daily workflow, technician productivity, scheduling, repair order completion, service quality, parts coordination, shop performance, and safety. The role also develops customer and commercial relationships and identifies opportunities to grow the customer base, accounts, shop capacity, and sales. The workdays are Monday through Friday, with a rotational Saturday. Facilities are closed on Sundays and designated holidays. Compensation is commission/incentive-based, with a base salary and incentives tied to sales and gross profit metrics; the posting states estimated earnings of $48,000–$75,000+ per year and says incentives are uncapped.

Requirements

Previous experience in automotive, truck, RV, diesel, fleet, or commercial vehicle service.
Leadership or supervisory experience, preferably in a service or repair environment.
Strong organizational, communication, and problem-solving skills.
A Guest-focused mindset and the ability to build lasting business relationships.
Understanding of technician productivity, labor sales, service scheduling, and shop profitability.
Ability to prioritize competing demands and keep operations running smoothly.
Commitment to safety, quality workmanship, and team development.

Nice To Haves

Experience managing a truck shop, heavy-duty repair facility, RV service department, or commercial fleet maintenance operation.
Familiarity with service department management systems, estimating, parts coordination, and labor performance metrics.
Technical training, industry certifications, or hands-on mechanical experience.

Responsibilities

Oversee daily shop workflow, technician productivity, scheduling, and repair order completion.
Lead, coach, and support technicians and shop personnel, fostering teamwork, accountability, and continuous improvement.
Ensure Guests receive timely updates, clear communication, accurate estimates, and quality repairs.
Monitor labor sales, productivity, efficiency, expenses, and profitability, and identify opportunities to improve results.
Help ensure repairs are completed safely, correctly, and in accordance with company standards.
Coordinate with parts suppliers and internal teams to keep repairs moving and minimize downtime.
Build lasting relationships with individual customers, RV owners, local businesses, and commercial fleet customers.
Promote a clean, professional work environment and compliance with applicable safety procedures.
Identify opportunities to expand the customer base, grow commercial accounts, increase shop capacity, and increase sales.