Trouble Supervisor - Distribution

Southern Company•Atlanta, GA

9d•Onsite

About The Position

The Distribution Trouble Supervisor will report directly to the Distribution Operations Manager. Leadership expectations and responsibilities include exhibiting behaviors in alignment with “Our Values,” Safety First, Unquestionable Trust, Superior Performance, Total Commitment and “Moving to Equity”. Core responsibilities of the position include: Lead the team in a Safety Excellence environment with a focus on learning and ensuring critical risk plans as well as our STEP observation tools are implemented Strengthen a culture within the team that is inclusive, builds trust and is continuously improving. This includes ownership of our Diversity and Inclusion efforts as well leadership in continuing to advance our Southern Company “Moving to Equity” plans. Optimize Troublemen coverage and moving team around metro when needed, managing capital splits & budgets, covered employee training and development Ensure consistent approach to repair versus replace decisions, contactor utilization and fatigue management Enhance customer experience with boundaryless resource allocation, strategic scheduling Provide employees with regular, constructive performance feedback and support them in their personal development. Partner with Engineer and Distribution Supervisors to help develop teams in the Metro Distribution Areas. Additional duties include: Partnering with Region External, Region Distribution and Trouble Supervisors, Distribution/Network, TMC Supervisors, and Engineering Supervisors to ensure customer satisfaction, quality of construction and responsiveness to all customer events are met. The position will be tasked with developing innovative methods to improve processes, drive efficiencies/productivity and implement strategy.

Requirements

High School Diploma/Equivalent
Seven years of distribution construction and/or distribution experience and knowledge of the construction, maintenance, and restoration of both overhead and underground services
Extensive Storm Restoration Experience required
Knowledge of and experience implementing Section "0", Smith Driving System, NESC, Distribution Bulletins, DOPs, Tagging and Switching Procedures, Distribution Construction Standards, DOT requirements, environmental guidelines, and applicable OSHA regulations
Working knowledge of Memorandum of Agreement, Customer Service Standards, Corporate Compliance Policies and the Code of Ethics
Performance management experience and/or insightful understanding of the process of setting clear expectations and holding others accountable
Demonstrated experience or ability to quickly learn applications that include but are not limited to: ARMS, ARCOS TCMS Web, Dist View, JETS, MOBI, Microsoft Office applications (Outlook, Word, Excel)
Demonstrated commitment to Safety Excellence
Must have proven leadership results as well as documented cases of successful talent and employee development
Knowledge of Safe Work Practices, Distribution Bulletins, Human Performance and Distribution Specifications, Section "O", OSHA, etc.
Ability to establish and maintain cross-functional relationships
Change Champion and management
Ability to implement and drive strategic initiatives
Knowledge/understanding of distribution operations practices and procedures
Must have proven ability to be innovative
Demonstrated ability to recognize high profile opportunities and respond as needed without prompting
Ability to challenge and motivate others
Capable of planning, supervising and managing resources to control budget dollars
Excellent interpersonal and communication skills, both oral and written

Nice To Haves

college degree is a plus

Responsibilities

Lead the team in a Safety Excellence environment with a focus on learning and ensuring critical risk plans as well as our STEP observation tools are implemented
Strengthen a culture within the team that is inclusive, builds trust and is continuously improving, including ownership of Diversity and Inclusion efforts and advancing Southern Company “Moving to Equity” plans
Optimize Troublemen coverage and moving team around metro when needed, managing capital splits & budgets, covered employee training and development
Ensure consistent approach to repair versus replace decisions, contractor utilization and fatigue management
Enhance customer experience with boundaryless resource allocation, strategic scheduling
Provide employees with regular, constructive performance feedback and support them in their personal development
Partner with Engineer and Distribution Supervisors to help develop teams in the Metro Distribution Areas
Partner with Region External, Region Distribution and Trouble Supervisors, Distribution/Network, TMC Supervisors, and Engineering Supervisors to ensure customer satisfaction, quality of construction and responsiveness to all customer events are met
Develop innovative methods to improve processes, drive efficiencies/productivity and implement strategy
Responsible for the overall performance of their Team
Continually improve customer satisfaction by striving to exceed customers both internal and external expectations, meet all Safety goals, increasing productivity, and improving the distribution system reliability through quality construction and repairs
Recognize and own high profile and critical customers with a focus on timely and effective upward communication to key internal parties
Plan appropriate resources needed to complete jobs safely, on time, managing budgets, and with minimal external/stakeholder impact
Utilize appropriate Performance Management to help individuals and teams to improve performance through coaching, development, training
Reinforce and manage expectations around healthy challenges and a questioning attitude in the work environment
Seek out and execute on opportunities to increase trust between employees, between supervisors, and between employees and supervisors