Trial Loan Specialist
About The Position
The Trial Loan Specialist supports borrowers with defaulted mortgages who are seeking loss-mitigation assistance and alternatives to foreclosure. The role involves reviewing borrower documentation, analyzing loan and income information, and applying established investor guidelines to determine eligibility for available assistance programs. The position supports government-backed mortgage products and operates in a quality- and production-focused environment. The successful candidate is analytical, detail-oriented, adaptable, accountable, open to coaching, and able to adjust to changing processes and business needs. The position requires working from a U.S. Bank location three or more days per week.
Requirements
- High school diploma or equivalent.
- One to two years of collections/loss mitigation or related experience.
- Strong attention to detail and commitment to accuracy.
- Analytical and critical-thinking skills.
- Ability to review detailed documentation and identify inconsistencies.
- Strong organization and time-management skills.
- Clear written and verbal communication.
- Ability to learn new systems, processes, and guidelines.
- Adaptability in a changing and highly regulated environment.
- Openness to coaching and constructive feedback.
- Demonstrated accountability and ownership.
- Ability to work independently while collaborating with a team.
Nice To Haves
- Experience in mortgage servicing, banking, underwriting, collections, financial services, document review, or data processing.
Responsibilities
- Review borrower documentation, loan information, and system data for accuracy and completeness.
- Evaluate borrowers for available loss-mitigation programs and foreclosure alternatives.
- Follow regulatory and internal process requirements.
- Perform income calculations and other detailed financial reviews when required.
- Enter information accurately into mortgage servicing and loss-mitigation systems.
- Use established eligibility waterfalls to determine appropriate borrower assistance options.
- Research and resolve missing, inconsistent, or unclear information before completing a decision.
- Meet established production, quality, and service-level expectations.
- Respond professionally to quality reviews, coaching, and process feedback.
- Adapt to changes in investor guidelines, technology, workflows, and departmental procedures.
- Communicate clearly with leaders, quality partners, and other internal teams.
- Take ownership of assigned work and escalate questions or concerns appropriately.
- Maintain confidentiality when handling borrower and loan information.
Benefits
- Healthcare (medical, dental, vision).
- Basic term and optional term life insurance.
- Short-term and long-term disability.
- Pregnancy disability and parental leave.
- 401(k) and employer-funded retirement plan.
- Paid vacation (from two to five weeks depending on salary grade and tenure).
- Up to 11 paid holiday opportunities.
- Adoption assistance.
- Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law.
- Incentive and recognition programs.
- Equity stock purchase.
- Pension.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
