Trial Program Specialist

PRC-Saltillo•Wooster, OH

5d•$19 - $24

About The Position

PRC-Saltillo supports people with communication disabilities through specialized communication devices and software. The Trial Program Specialist (TPS) supports customers throughout the process of trialing a communication device. Working with AAC Consultants, internal teams, clinicians, and families in an assigned region, the specialist helps ensure trials are smooth, compliant, and successful as customers explore communication solutions that meet their needs.

Requirements

High school diploma or GED.
At least one year of customer service experience.
Strong interpersonal, teamwork, and customer service skills.
Excellent verbal and written communication skills.
Strong organization, time management, and attention to detail.
A service-oriented mindset focused on customer satisfaction and success.
Flexibility and adaptability in a fast-paced, changing environment.
Ability to maintain professionalism, positivity, and accuracy during high-stress situations.
Ability to work independently while collaborating effectively with a team.

Nice To Haves

Medical office experience.
Proficiency in Microsoft Word, Excel, and Outlook.

Responsibilities

Process Trial Program applications for a designated region, ensuring accurate data entry and timely documentation submission.
Communicate professionally and effectively with customers, clinical teams, families, and internal staff.
Support customers and their teams with next steps following trial decisions, including initiating returns when appropriate.
Verify eligibility and/or benefits for trial devices through web portals, phone calls, and third-party software.
Follow established Trial Device Program and departmental policies and procedures.
Attend and actively participate in required meetings.
Assist regional team members with tasks such as data entry, benefit verification, and order confirmation.