Triage Supervisor- MCI

Behavioral Health Network•Worcester, MA

11d•Onsite

About The Position

Behavioral Health Network (BHN) is a leading statewide provider of behavioral health services and a Certified Great Place to Work. Since 1938, BHN has helped individuals, families, and communities thrive through compassionate, high-quality care and support. We are currently seeking a Mobile Crisis Triage Supervisor to oversee triage operations for our Adult and Youth Mobile Crisis Intervention (AMCI/YMCI) teams within our Emergency Services division.

Requirements

Master's Degree with 2+ years of post-graduate clinical work experience required
Licensure (LMHC or LICSW) required
2 years of prior supervisory experience required
Experience in clinical assessment and triage
Strong understanding of crisis states and effective de-escalation skills
Demonstrates active listening, critical thinking, empathy, and patience
Excellent verbal and written communication skills
Strong clinical skills with the ability to provide solution-focused, strengths-based treatment and connect individuals to appropriate community resources
Knowledgeable in and able to apply the Recovery Oriented model for those experiencing a mental health crisis
Skilled in planning, organizing, scheduling, coordinating, and decision-making across all areas of responsibility

Responsibilities

Provide direct shift oversight of master's level Triage Clinicians
Ensure timely assignment of incoming requests for assessment and assign appropriate crisis staff to cases based on triage guidelines
Directly monitor and supervise triage clinicians responsible for information gathering and case requests
Monitor and update the shift tracker, and manage the bulletin board and other shift tools
Consult with the clinical director when guidance is needed
Maintain the shift and ensure shift productivity, prioritizing mobile assessments as the primary model of response
Monitor call volume and call quality, providing direct feedback to and leadership of triage staff
Model professionalism and teamwork, ensuring staff follow policies and procedures and holding staff accountable to them
Assist in facilitating team meetings and group supervision
Monitor Quality Assurance measures implemented by leadership
Collaborate at a high level with supervisors of Central Intake, MCI teams, and Co-response partners to coordinate shift operations