MCI Triage Supervisor (Friday & Saturday Overnights)

Behavioral Health Network • Springfield, MA

4d • Onsite

About The Position

Behavioral Health Network (BHN) is seeking a licensed clinician with supervisory experience to join their team as a Mobile Crisis Triage Supervisor. This role provides leadership, coordination, and clinical oversight for BHN’s Adult and Youth Mobile Crisis Intervention Teams. The supervisor will oversee a team of Triage Clinicians, ensuring a rapid and compassionate response to individuals in crisis by managing call flow and appropriate assignment of mobile assessments. BHN is recognized as a Certified Great Place to Work and is the largest provider of behavioral health services in Western Massachusetts.

Requirements

• Master’s Degree in a mental health-related field (required).
• LICSW or LMHC licensure (required).
• Minimum 2 years of post-graduate clinical experience (required).
• Minimum 2 years of supervisory experience (required).
• Expertise in clinical triage, crisis intervention, and de-escalation techniques.
• Excellent time management, communication, and critical thinking skills.
• Familiarity with Recovery-Oriented models and community-based behavioral health services.
• Ability to lead diverse teams, make timely decisions, and maintain a calm, solution-focused presence.

Nice To Haves

• Bilingual candidates are strongly encouraged to apply.

Responsibilities

• Supervise and support a team of Bachelor’s-level Triage Counselors.
• Manage and coordinate incoming crisis assessment requests across AMCI and YMCI teams.
• Monitor the phone dashboard, mobile team movement, and call quality during shifts.
• Assign crisis staff to cases based on triage guidelines and shift needs.
• Provide real-time oversight and leadership to ensure shift productivity.
• Ensure mobile assessments are prioritized and promptly assigned.
• Collaborate with internal departments including Central Intake, Co-Response Supervisors, and MCI staff.
• Model professionalism, teamwork, and adherence to policies and procedures.
• Maintain communication with leadership and participate in supervision and quality assurance initiatives.

Benefits

• Leadership Growth opportunities
• Extensive Training (clinical, crisis intervention, management development)
• Collaborative Culture
• Award-Winning Workplace (ranked 10th Best Employer in Massachusetts by The Boston Globe)

What This Job Offers

• Job Type: Part-time
• Career Level: Mid Level