Triage Nurse - LPN or RN (St. Pete)

Childrens Orthopaedics And Scoliosis Surgery Assoc•St. Petersburg, FL

About The Position

Children’s Orthopaedic and Scoliosis Surgery Associates, LLP (COSSA), a private pediatric orthopaedic practice, is seeking an organized, compassionate Triage Nurse (LPN or RN) to support physicians and help children and families access timely care. The nurse serves as a key contact for families with questions about symptoms, treatment, medications, and recovery. The role requires clear communication, careful documentation, and consistent follow-through while working closely with physicians, physician assistants, and scheduling staff. Duties and required clinical direction will reflect the employee’s LPN or RN licensure, training, and demonstrated competency. The schedule is Monday through Friday, 8:30 a.m. to 5:00 p.m. COSSA’s core values include patient-focused care, clinical competence, credibility and integrity, innovation, respect for employees, and taking responsibility for follow-through.

Requirements

Graduate of an approved practical or professional nursing program.
Current, active LPN or RN license authorizing practice in Florida.
Strong verbal and written communication skills in English.
Ability to communicate calmly and respectfully with children, parents, physicians, and coworkers.
Strong organizational skills, attention to detail, and ability to prioritize competing requests.
Proficiency with electronic medical records, computers, multiline telephone systems, and standard office equipment.
Ability to recognize concerns requiring clinical escalation and work within applicable nursing scope, approved protocols, and provider direction.
Commitment to patient confidentiality, professional conduct, teamwork, and dependable attendance.

Nice To Haves

One to two years of experience in a medical office or orthopaedic setting.
Pediatric nursing, telephone triage, or patient education experience.
Bilingual skills.

Responsibilities

Respond to patient calls and electronic messages, gather relevant information, and coordinate next steps using approved protocols within nursing scope.
Recognize urgent concerns and promptly escalate them to the appropriate clinician.
Coordinate routine and urgent appointments based on clinical needs, provider guidance, and availability.
Provide or reinforce approved preoperative, postoperative, medication, cast, and brace instructions.
Coordinate prescription requests, provider-reviewed test results, and follow-up instructions.
Document patient communications accurately and promptly in the electronic medical record.
Monitor assigned calls, messages, and requests through completion or a confirmed handoff.
Receive and route hospital consultation requests to the appropriate physician or physician assistant.
Communicate clearly, protect confidentiality, address concerns promptly, and collaborate respectfully with coworkers.
Suggest practical improvements to patient care and office workflows.