Triage Nurse - LPN or RN (Tampa)

CHILDRENS ORTHOPAEDICS AND SCOLIOSIS SURGERY ASSOC•Tampa, FL

12h

About The Position

Children’s Orthopaedic and Scoliosis Surgery Associates, LLP (COSSA), a private pediatric orthopaedic practice, is seeking an organized, compassionate Triage Nurse (LPN or RN) to support physicians and help children and families access timely care. The Triage Nurse is a key contact for families with questions about symptoms, treatment, medications, and recovery. The position requires clear communication, careful documentation, and consistent follow-through while working closely with physicians, physician assistants, and scheduling staff. Duties and required clinical direction reflect the employee’s LPN or RN licensure, training, and demonstrated competency. The schedule is Monday through Friday, 8:30 a.m. to 5:00 p.m.

Requirements

Graduate of an approved practical or professional nursing program.
Current, active LPN or RN license authorizing practice in Florida.
Strong verbal and written communication skills in English.
Ability to communicate calmly and respectfully with children, parents, physicians, and coworkers.
Strong organizational skills, attention to detail, and ability to prioritize competing requests.
Proficiency with electronic medical records, computers, multiline telephone systems, and standard office equipment.
Ability to recognize concerns requiring clinical escalation and work within applicable nursing scope, approved protocols, and provider direction.
Commitment to patient confidentiality, professional conduct, teamwork, and dependable attendance.

Nice To Haves

One to two years of experience in a medical office or orthopaedic setting.
Pediatric nursing, telephone triage, or patient education experience.
Bilingual skills.

Responsibilities

Respond to patient calls and electronic messages, gather relevant information, and coordinate next steps using approved protocols within nursing scope.
Recognize urgent concerns and promptly escalate them to the appropriate clinician.
Coordinate routine and urgent appointments based on clinical needs, provider guidance, and availability.
Provide or reinforce approved preoperative, postoperative, medication, cast, and brace instructions.
Coordinate prescription requests, provider-reviewed test results, and follow-up instructions.
Document patient communications accurately and promptly in the electronic medical record.
Monitor assigned calls, messages, and requests through completion or a confirmed handoff.
Receive and route hospital consultation requests to the appropriate physician or physician assistant.
Listen carefully and help families understand their next steps.
Maintain clinical skills, document accurately, and seek guidance when needed.
Communicate clearly, protect confidentiality, and address concerns promptly.
Suggest practical improvements to patient care and office workflows.
Treat coworkers with respect and support the team.
Take responsibility for follow-through so patient needs are addressed.