Triage On Call LPN or RN

Ohio Living•Toledo, OH

About The Position

The On Call/After Hours LPN or RN responds to clinical and non-clinical situations outside normal business hours, including evenings, nights, weekends, and holidays. The role provides skilled nursing assessment, interventions, and supportive care for hospice and home health patients and their families, following each patient’s plan of care and applicable company, federal, state, and local standards. The position triages calls, assesses patient needs, makes home or facility visits, communicates with patients, families, and healthcare providers, supports pain and symptom management, and helps coordinate medications and care plans within the appropriate scope of practice. It also documents care, supports quality and compliance activities, collaborates with care teams, and directs caregivers in carrying out changes to patient plans as delegated by an RN.

Requirements

Current, unencumbered Ohio license to practice as a Licensed Practical Nurse (LPN) or Registered Nurse (RN).
Three years of experience in acute care, medical-surgical, oncology, or geriatric nursing.
Proficiency with Windows, Microsoft Office (Word, Excel, and PowerPoint), and the internet.
Ability to read, write, speak, and understand English.
Valid driver's license and acceptable driving record.
Must be insurable under professional liability and crime coverage policies according to insurance carrier underwriting standards.
Must work weekends, evenings, and holidays.
Must be available for on-call work during flexible hours as assigned.

Nice To Haves

Experience in a Medicare-certified home health and hospice agency.
Proficiency with electronic medical records (EMR).

Responsibilities

Triage calls to hospice and home health agencies from patients and caregivers, identify patient needs, and follow the comprehensive plan of care and approved protocols.
Make timely home or facility visits to observe and report changes in patient condition, review and contribute to care plans, and collaborate with an RN or physician on modifications.
Communicate changes in patient condition and care needs to healthcare providers and families.
Educate patients and families about physical, emotional, and psychosocial aspects of care, disease processes, symptom and pain management, and signs and symptoms of death.
Administer and evaluate medications, manage medication orders, and arrange timely medication delivery within the LPN scope of practice.
Communicate triage and patient-care information promptly to hospice and home health teams and attend Hospice Interdisciplinary Group meetings.
Provide excellent customer service to internal and external customers and promptly inform clinical supervisors, the administrator, or executive director about high-risk or critical issues.
Document patient and family care and treatment modalities using electronic devices and paper records in accordance with applicable standards and regulations.
Maintain knowledge of and comply with regulatory, accreditation, payer, and HIPAA requirements; remain current on home health, hospice, and palliative care standards.
Conduct chart audits and compile quarterly measures.
Collaborate with hospice and home health teams and physicians to meet the needs of patients, caregivers, and families.
Ensure patient-level-of-care changes are assessed and completed by an RN or physician.
Collaborate with other disciplines and direct caregivers or family members in carrying out necessary care-plan changes based on RN delegation.
Perform other duties as assigned.