Triage Mental Health Counselor , Transfer Center Per Diem
About The Position
The Triage Mental Health Counselor supports the daily operations of the Bed Placement and Transfer Center departments, helping provide timely service to clients. The role manages patient intake and transfer calls, prioritizes behavioral health service bed capacity, and serves as a liaison to referral partners while communicating supportively and informatively with people seeking services. The counselor ensures appropriate intake and bed placement, tracks referrals, and supports the exchange of information needed for successful admissions. The position is per diem. Candidates should have an associate degree or equivalent, related experience or training, or an equivalent combination; a bachelor’s degree is preferred. The role requires strong communication, teamwork, attention to detail, multitasking, and the ability to use computers and communicate with callers. Employees are regularly required to walk, stoop, kneel, crouch, or crawl, and talk or hear; occasional lifting or moving of up to 20 pounds is required. Beth Israel Lahey Health requires staff vaccination against influenza as a condition of employment.
Requirements
- Associate degree or equivalent from a two-year college or technical school, one or more years of related experience and/or training, or an equivalent combination of education and experience.
- Positive demeanor and ability to interact respectfully and courteously with internal and external clients.
- Ability to work cooperatively and effectively with others and adapt to workplace changes.
- Ability to maintain professional status.
- Attention to detail, multitasking ability, and teamwork skills.
- Excellent communication skills.
- Ability to answer phones and hear and communicate fluently with English-speaking callers.
- Ability to enter information into a computer.
- Ability to read documentation and computer entries.
- Ability to walk, stoop, kneel, crouch, or crawl, and talk or hear regularly.
- Ability to occasionally lift and/or move up to 20 pounds.
- Distance vision, peripheral vision, and depth perception.
Nice To Haves
- Bachelor’s degree.
Responsibilities
- Manage shift procedures and referrals in the EMR, tracking and monitoring referral status.
- Answer calls and conduct initial phone assessments and screenings for bedded programs.
- Ensure referral information is complete.
- Use multiple computer systems to place clients and monitor program bed capacity.
- Conduct ASAM screenings and provide referral information to individuals who do not meet program admission requirements.
- Act as the primary liaison between the organization and providers, including hospital emergency rooms and referring partners, to support quality of care and maintain communication.
- Communicate program updates and clinical procedural alerts.
- Communicate professionally within BILH Behavioral Services and with referral partners.
- Contact the administrator on call when needed and escalate referral information to treatment providers as indicated.
- Provide the Transfer Center Manager with feedback about issues affecting shift performance.
- Coordinate the transfer of information between sending and receiving sites for methadone guest dosing and other medications needed before admission.
- Maintain denial and acceptance processes in accordance with regulatory guidelines.
- Perform other related duties as assigned.
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What This Job Offers
Education Level
Associate degree
