Mental Health Worker (per diem)

Billings Clinic•Billings, MT

4d•Onsite

About The Position

The Mental Health Worker works at the Community Crisis Center on Billings Clinic’s main campus, following established policies and procedures and performing therapeutic activities specified by the treatment program and each client’s treatment plan. Under direction from licensed nursing staff, the role provides basic nursing care and supports clients’ daily needs, safety, and treatment. Duties may include assisting with activities of daily living, meals, showers, vital signs, belongings inventory, patient observation, and documentation. The position helps manage crisis situations through de-escalation and crisis intervention techniques while maintaining client dignity and safety. It also supports client and team communication, confidentiality, unit operations, and quality improvement. Additional duties may include clerical work, group activities under supervision, case-management support when cross-trained, transporting clients, driving the center van for specified errands, and maintaining a clean and safe environment.

Requirements

High school diploma or equivalent.
Ability to lift, push, and pull 50 pounds unassisted.
Valid Montana driver’s license and good driving record.
Aegis Certification within 60 days of hire.
Healthcare provider CPR Certification at hire.

Nice To Haves

Preferred training or at least two years of direct experience in the mental health field, with demonstrated ability and skills to work therapeutically with patients.

Responsibilities

Follow organizational and departmental policies, procedures, standards, and service expectations.
Provide basic nursing care and activities within scope and practice as directed by licensed nursing staff, including support for the patient’s goal-directed plan of care.
Assist with activities of daily living, provide food and shower supplies, assist with vital signs as requested, inventory client belongings, and conduct patient observation as assigned.
Enter accurate and timely information in client medical records according to documentation guidelines and department policies.
Follow safety standards, identify potential problems and safety issues, and take appropriate action.
Use performance-improvement principles to assess and improve client care quality.
Maintain confidentiality within the treatment team and help clients understand confidentiality.
Teach life skills and evidence-based groups when supervised by Community Crisis Counselors or the CCC Supervisor.
Assist with crisis situations using de-escalation and crisis intervention techniques while maintaining client dignity and patient and staff safety.
Communicate collaboratively and supportively with patients, families, visitors, and the interdisciplinary care team.
Serve as a resource, role model, and mentor; answer questions and assist with problem resolution.
Assist with case-management duties if cross-trained as a case manager or discharge coordinator.
Perform clerical duties that support unit flow, including paperwork coordination and assisting the RN with 30-minute checks.
Use electronic applications and phone systems to support staff and client workflows, prepare intake paperwork and client files, document significant incidents, answer calls, respond to routine inquiries, and relay messages.
Occasionally transport clients to appointments or other service providers during non-emergent situations, and drive the CCC van to pick up donated food.
Keep the CCC environment clean and free of obstacles and debris, including observation and recovery bays, the lobby, conference room, restrooms, showers, front walk, and garbage areas.
Perform other duties as assigned or needed.