Transfer Center Specialist (Per Diem, Evenings)

Nicklaus Children's Hospital•Miami, FL

About The Position

The Transfer Center Specialist assists with taking calls, securing demographic information related to transfers, arranging transportation, and supporting the Transfer Center RN. The specialist participates in transfer requests into and out of the facility, following established protocols for calls and documentation. The role gathers and records transfer information, enters request data in Cerner, FirstNet, and the Transfer log, and helps coordinate bed assignments and appropriate physician-to-physician and RN-to-RN discussions. The specialist provides handoffs on pending transfers at shift change, reconciles transfer details after patient arrival, and notifies identified recipients by email when a patient does not arrive as expected. Clinical questions are escalated to the Transfer Center RN, Department Director, or Medical Director.

Requirements

3–5 years of clerical office and/or customer service experience.
High school education or equivalent.
Prior experience in an acute care healthcare environment.
Decision-making and time-management skills.
Excellent verbal and written communication skills.
Human relations and team-building skills.
Ability to handle multiple assignments, set priorities, and meet deadlines.
Ability to represent the department professionally, courteously, and efficiently.
Ability to follow complex written or verbal instructions to solve complex problems.
Proficiency in Microsoft Word, Excel, and Outlook.

Nice To Haves

Prior call center experience and/or experience processing transfer requests.

Responsibilities

Answer calls received at the Transfer Center using optimal customer service skills.
Gather pertinent transfer request information, complete the Intake Form, and document actions for informational and reporting purposes.
Enter data related to transfer requests in Cerner, FirstNet, and the Transfer log.
Escalate clinical questions to the Transfer Center RN, Department Director, or Medical Director.
Follow Transfer Center protocols for calls and documentation.
Participate actively in transfer requests into and out of the facility.
Facilitate coordination of bed assignments and appropriate physician-to-physician and RN-to-RN discussions for safe and timely transfers.
Provide handoff at shift change regarding pending transfers.
Reconcile transfer information after a patient arrives, including disposition and mode of transport.
Email identified recipients for patient follow-up when a transfer is a no-show.