Clinical Coordinator - JSUMC Transfer Center - Per Diem Days

Hackensack Meridian Health•Neptune Township, NJ

5d•$52

About The Position

The Clinical Coordinator facilitates communication between sending and receiving facilities using telephone, computer software, and other communication and documentation tools. The role documents each encounter and applies clinical expertise, critical thinking, and knowledge of unit-specific admission and discharge criteria to coordinate inter-facility transfers and direct admissions. The coordinator works with clinical teams, capacity management, providers, patient access services, EMS, insurance providers, and other departments to support appropriate care levels, room assignments, transportation, and registration. The position also mentors and helps onboard team members and maintains a clean, sanitary work environment. The role serves patients across all age groups, from neonates through geriatrics, and requires extended periods working at a computer with multiple monitors while speaking on the telephone.

Requirements

Graduate of an accredited school of nursing as a registered nurse.
Minimum of 2 years of clinical experience in an acute care setting.
New Jersey State Professional Registered Nurse License.
BLS AHA Basic Health Care Life Support HCP Certification.

Nice To Haves

BSN.
Transfer center experience.
Critical care and emergency medical services experience.
Computer literacy.
Knowledge of medical terminology.
Excellent communication skills.
Flexibility and adaptability to change.
Ability to multitask.

Responsibilities

Answer telephones according to established policies and procedures, using a professional tone and demeanor.
Coordinate communication between sending and receiving facilities and within the receiving facility.
Accurately and promptly document communication related to each transfer request in the electronic health record.
Work collaboratively with other members of the health care team.
Use clinical expertise and collaborate with capacity management, nursing, provider representatives, and hospital departments to determine the appropriate level of care and room assignment.
Monitor bed availability on patient care units and outpatient departments involved in inter-facility transfers and direct admissions.
Manage pressure, heavy workloads, multiple requests, and interruptions; prioritize work, diffuse challenging situations, and respond appropriately.
Use multiple computer applications and all functions of the telephone system.
Independently implement solutions to transfer center issues.
Escalate barriers and concerns using applicable policies, procedures, and the chain of command.
Follow patient identification procedures and collaborate with patient access services as needed.
Use downtime procedures for communication and documentation when necessary.
Collaborate with EMS to arrange appropriate and timely transportation according to established protocols.
Collaborate with sending and receiving providers to assign appropriate levels of care and response urgency for patient transportation.
Obtain insurance information and communicate with insurance providers, case management, or social services as needed.
Initiate and complete registration activities as requested.
Prepare handoff and other reports as directed.
Mentor team members and participate in onboarding new team members.
Maintain a clean and sanitary work environment.
Perform other duties as assigned.