Triage Medical Assistant (Dermatology) | Knoxville, TN

Anne Arundel Dermatology • Knoxville, TN

4d • Onsite

About The Position

Dermatology Associates of Knoxville is hiring a Triage Medical Assistant to support several providers with administrative and clinical back-office patient care. The role includes responding to patient questions, reviewing pathology and laboratory results, coordinating procedures and follow-up appointments, and providing patient education. The position is based in Knoxville, Tennessee, and may require travel to nearby practice locations based on business and patient-care needs.

The schedule is Monday through Friday, 8:00 a.m. to 4:30 p.m. Anne Arundel Dermatology provides hands-on training and opportunities for long-term career growth, and is committed to ongoing training and education for physicians and staff.

Requirements

• High school diploma or GED required.
• Previous experience in a medical or clinical setting preferred.
• Medical Assistant certification or completion of an accredited Medical Assistant program preferred, unless otherwise required by state law.
• Experience with electronic medical records (EMR/EHR) preferred.
• Comfort providing clinical triage support, communicating patient concerns, reviewing provider instructions, and coordinating follow-up care.
• Strong communication and interpersonal skills, with commitment to providing an exceptional patient experience.
• Excellent attention to detail and organization, and ability to manage multiple priorities in a fast-paced clinical environment.
• Collaborative and dependable, and comfortable working as part of a physician-led clinical team.
• Ability and willingness to learn new clinical workflows, technology, and dermatology-specific procedures.
• Flexibility to travel to nearby practice locations when needed based on business and patient-care needs.
• 1–2 years of recent Medical Assistant, Certified Nursing Assistant, or other clinical patient-care experience preferred.
• Standing and walking for extended periods; moderate talking, bending, twisting, reaching, and balancing; use of hands and fingers; handling materials such as paper and supplies; lifting and carrying up to 30 pounds.
• Risk of exposure to infectious organisms and possible injury due to chemicals and sharp objects.

Nice To Haves

• Dermatology experience.
• Medical Assistant certification or completion of an accredited Medical Assistant program, unless otherwise required by state law.
• Experience with EMR/EHR systems.
• Knowledge of medical terminology and familiarity with dermatology workflows, medications, pathology results, CPT, and ICD-10 terminology.
• Completion of a Medical Assistant program, Certified Nursing Assistant program, or a bachelor’s degree program in the pre-med or pre-physician assistant track.
• CPR certification.

Responsibilities

• Review and respond promptly to patient questions, clinical task lists, inbox messages, and provider requests.
• Provide clinical triage support and communicate patient concerns to providers as appropriate.
• Review pathology and laboratory results and communicate results and follow-up instructions to patients as directed.
• Coordinate and schedule surgeries, procedures, and follow-up appointments.
• Educate patients about medications, procedures, treatment plans, and pre- and post-procedure instructions.
• Prepare and maintain accurate patient documentation, notes, and correspondence in the EMR.
• Support providers with clinical follow-up and completion of assigned patient-care tasks.
• Communicate sensitive medical information with professionalism, discretion, and compassion.
• Handle phone messages, faxes, and interdepartmental communications in a timely manner.
• Maintain HIPAA compliance.
• Perform other duties as assigned by management.

Benefits

• Medical insurance for employees working 30 or more hours per week; effective the first of the month after start date.
• Dental insurance for employees working 30 or more hours per week; effective the first of the month after start date.
• Vision insurance for employees working 30 or more hours per week; effective the first of the month after start date.
• Short-term and long-term disability coverage.
• Voluntary life insurance for employee, spouse, and child.
• Critical Illness coverage.
• Hospital Indemnity coverage.
• Company-provided Basic Life/AD&D insurance.
• Paid time off.
• Paid holidays.
• Retirement savings account.
• Employee discount on cosmetic services and products.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED