Triage Medical Assistant (Dermatology) | Knoxville, TN

Anne Arundel Dermatology • Knoxville, TN

6d • Onsite

About The Position

Dermatology Associates of Knoxville is hiring a Triage Medical Assistant to support several providers with the administrative and clinical aspects of back-office patient care. The role includes responding to patient questions, reviewing pathology and laboratory results, coordinating procedures and follow-up appointments, and providing patient education. The position is based in Knoxville, Tennessee, with a Monday through Friday schedule from 8:00 a.m. to 4:30 p.m. Travel to nearby practice locations may be needed based on business and patient-care needs.

Anne Arundel Dermatology owns and operates several dermatology practices in the Knoxville region, including Dermatology Associates of Knoxville, Knoxville Dermatology Group, and East TN Dermatology. Dermatology Associates of Knoxville provides general dermatology, Mohs surgery, and aesthetic skin care. The organization describes its environment as committed to exceptional patient and staff care, ongoing training and education, current dermatology developments, hands-on training, and long-term career growth opportunities.

Requirements

• High school diploma or GED required.
• Previous experience in a medical or clinical setting preferred; dermatology experience is a plus.
• Medical Assistant certification or completion of an accredited Medical Assistant program preferred, unless otherwise required by state law.
• Experience with electronic medical records (EMR/EHR) preferred.
• Comfort providing clinical triage support, communicating patient concerns, reviewing provider instructions, and coordinating follow-up care.
• Strong communication and interpersonal skills and a commitment to providing an exceptional patient experience.
• Excellent attention to detail and organization, with the ability to manage multiple priorities in a fast-paced clinical environment.
• Collaborative and dependable, and comfortable working as part of a physician-led clinical team.
• Ability and willingness to learn new clinical workflows, technology, and dermatology-specific procedures.
• Flexibility to travel to nearby practice locations when needed based on business and patient-care needs.
• One to two years of recent Medical Assistant, Certified Nursing Assistant, or other clinical patient-care experience preferred.
• Completion of a Medical Assistant program, Certified Nursing Assistant program, or a bachelor's degree program in the pre-med or pre-physician assistant track preferred.

Nice To Haves

• Dermatology experience.
• Medical Assistant certification or completion of an accredited Medical Assistant program, unless otherwise required by state law.
• Experience with electronic medical records (EMR/EHR).
• Knowledge of medical terminology and familiarity with dermatology workflows, medications, pathology results, CPT, and ICD-10 terminology.
• One to two years of recent Medical Assistant, Certified Nursing Assistant, or other clinical patient-care experience.
• Completion of a Medical Assistant program, Certified Nursing Assistant program, or a bachelor's degree program in the pre-med or pre-physician assistant track.
• CPR certification.

Responsibilities

• Review and respond to patient questions, clinical task lists, inbox messages, and provider requests in a timely manner.
• Provide clinical triage support and communicate patient concerns to providers as appropriate.
• Review pathology and laboratory results and communicate results and follow-up instructions to patients as directed.
• Coordinate and schedule surgeries, procedures, and follow-up appointments.
• Provide patient education regarding medications, procedures, treatment plans, and pre- and post-procedure instructions.
• Prepare and maintain accurate patient documentation, notes, and correspondence in the EMR.
• Support providers with clinical follow-up and completion of assigned patient-care tasks.
• Maintain professionalism, discretion, and compassion when communicating sensitive medical information.
• Ensure phone messages, faxes, and interdepartmental communications are handled in a timely manner.
• Maintain HIPAA compliance.
• Perform other duties as assigned by management.

Benefits

• Medical insurance, effective the first of the month after the start date.
• Dental insurance, effective the first of the month after the start date.
• Vision insurance, effective the first of the month after the start date.
• Short-term and long-term disability coverage, voluntary life insurance, Critical Illness coverage, and Hospital Indemnity, effective the first of the month following the hire date.
• Company-provided Basic Life/AD&D insurance.
• Paid time off.
• Paid holidays.
• Retirement Savings account.
• Employee discount on cosmetic services and products.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED