Lead Medical Assistant (Dermatology) | Knoxville, TN

Anne Arundel Dermatology•Sevierville, TN

10d•Onsite

About The Position

The Lead Medical Assistant leads and guides the Medical Assistant staff and assists physicians and other providers to ensure safe, effective, high-quality patient care in an efficient and productive manner. The role includes clinical support, patient flow and communication, equipment and supply management, and training and coaching Medical Assistant team members. The position is based in Knoxville, Tennessee, with a Monday-through-Friday schedule between 7:00 a.m. and 4:30 p.m. Travel to satellite offices may be needed. Anne Arundel Dermatology provides medical, surgical, and esthetic skin care. The organization emphasizes ongoing training and education, hands-on training for new associates, and opportunities for long-term career growth. Full-time employees, defined as regularly working at least 30 hours per week, are eligible for the listed benefits.

Requirements

High school graduate or GED.
Certified or registered Medical Assistant.
CPR certified.
Graduation from an accredited Medical Assistant program.
At least 2 years of work experience as a Medical Assistant.
Able to triage patient problems.
Familiarity with and compliance with OSHA and HIPAA requirements, infection control, and Blood Borne Pathogen Standards.
Knowledge of medical terminology, CPT and ICD-10 codes, and office financial policies.
Basic computer skills and experience using an EMR.
Able to operate standard office equipment, including a computer, fax, copier, and scanner.
Excellent verbal and written communication skills; fluent in English.
Able to function in a fast-paced and sometimes stressful environment and work effectively, cooperatively, and courteously with staff, patients, and visitors.
Able to travel to satellite offices as needed.
Able to multitask, prioritize appropriately, and work well independently and as part of a team.
Able to read, understand, and follow oral and written instructions.
Able to spell, sort, and file materials correctly alphabetically or numerically.
Able to stand and walk for extended periods; perform moderate talking, bending, twisting, reaching, and balancing; use hands and fingers; talk and listen in person and by telephone; handle paper and supplies; and lift and carry up to 30 pounds.
May be exposed to infectious organisms and risk injury from chemicals and sharp objects.

Nice To Haves

Previous experience in dermatology.

Responsibilities

Train and coach new Medical Assistant team members.
Ensure operational efficiency.
Escort patients to exam rooms and confirm their first and last names and dates of birth.
Obtain and record vital signs.
Organize patient flow.
Set up procedure trays, instruments, and equipment according to instructions.
Prepare pathology and laboratory specimens and route them to the correct lab as directed by the patient's insurance plan.
Respond to patient questions in the office and by phone as instructed.
Check to-dos and the nurse line.
Calibrate, clean, sterilize, and inventory equipment and instruments according to schedule, and keep appropriate maintenance records.
Maintain medication supplies, discard expired supplies, and keep appropriate records.
Maintain infection control and ensure supply rooms and cabinets are stocked.
Order, sort, restock, and inventory supplies.
Document medical instructions given to patients and thoroughly review wound care with patients when applicable.
Provide anesthesia/injections for procedures.
Ensure phone messages, faxes, and interdepartmental mail are addressed in a timely manner.
Maintain HIPAA compliance.
Perform other duties assigned by management.