Triage Hotline Nurse (RN) (On-Site)

Compass Connections•San Antonio, TX

75d•Onsite

About The Position

It's a great feeling to work for a company that does so much good for others around the world! This on-site position in San Antonio, Texas, requires fluency in English and involves providing telehealth triage services to assess patient needs, evaluate symptoms, answer inquiries, provide patient teaching, and determine the urgency and appropriate course of action. The role also includes conducting in-person and virtual assessments, gathering patient history, communicating with the Medical Director and RN Managers, implementing safety protocols, and maintaining confidentiality of health records in accordance with HIPAA and company policies. Other responsibilities include planning and organizing daily work, monitoring healthcare plans, ensuring accurate documentation, and meeting program and federal partner requirements. The company is committed to following CDC immunization recommendations, requiring an annual Influenza vaccination or an approved exemption as a condition of employment.

Requirements

Registered nurse license
Bachelor of Science in Nursing
Good standing as a licensed Registered Nurse with the State of Texas Board of Nursing
Current BLS certifications (PALS preferred)
First aid certification
CPR certification
Emergency behavior intervention certification
At least 5 years of experience as a RN
Pass a pre-employment drug screen and random drug screens throughout employment.
Provide proof of work eligibility status upon request.
Pass a pre-employment and biennial criminal background checks.
Ability to work collaboratively with other staff members, service providers and professionals.
Ability to communicate effectively in writing and verbally in English.
Ability to work in a fast-paced environment and make decisions based on the needs of the program and service population, while maintaining emotional control and professional composure at all times.
Maintain computer literacy required to meet the responsibilities of the position.
Work effectively and without intensive supervision both independently and as a member of a multidisciplinary team.
Working knowledge of all Compass Connections policies and procedures.
Must provide current physical-medical release and provide proof of immunizations, titers, or declinations for MMR, Varicella, Hep B, Hep A, Tetanus, PPD.
Must be able to perform physical activity such as extensive walking, stretching, and bending.
Must be able to work in a team environment.
Must be able to maintain professional people skills, including oral, written, listening, and non-verbal communication skills.
Must receive an annual Influenza vaccination or obtain an approved exemption as a medical or religious accommodation.
Applicants must be authorized to work for ANY employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.

Nice To Haves

PALS certification
Meningococcal immunization (preferred)
Pediatric nursing experience

Responsibilities

Meet and maintain all federal and state regulatory guidelines and standards applicable to this position.
Provide telehealth triage services to assess patient needs and evaluate symptoms. This includes answering patient inquiries, providing patient teaching, and determining the urgency and appropriate course of action.
Conduct in-person and virtual assessments based on established protocols and accurately document medical findings.
Gather, collect, and clarify patients’ current condition and past medical history.
Effectively communicate with Medical Director as needed for reporting findings which are concerning for patient’s health and well-being.
Communicate with RN Managers and other medical staff to devise individual plans of care and acts as a nurse support to other medical staff.
Implement Compass Connections safety protocols including evacuating with children and other staff in case of an emergency.
Maintain confidentiality of health care records and information in keeping with HIPAA and Compass Connections confidentiality and Personally Identifiable Information (PII) protocol and procedures.
Address other job duties as assigned or for unforeseen matters that require attention to maintain a fluid and fully functional program.
Plan, organize and, prioritize daily work using sound judgement.
Monitor established health care plans for service population at the sites within the timeframe established by our State and Federal partners.
Ensure accurate documentation in accordance with agency policies and procedures, regulatory requirements and standards, and program timeline requirements.
Meet all program and federal partners’ documentation and processes requirements.