Treatment Specialist (Part-time)

OrangeTwist•Boulder, CO

10d•Onsite

About The Position

OrangeTwist is seeking a part-time Treatment Specialist for its Boulder, Colorado location. The role focuses on building meaningful client relationships, driving sales, and providing a thoughtful, personalized client experience. The Treatment Specialist helps clients explore treatments, products, and membership options, and supports them in making confident choices. Working closely with the Center Manager and wider team, the role turns enquiries into appointments, supports sales goals, and helps ensure clients feel welcomed and cared for throughout their visit. The position combines sales leadership and client service with reception and administrative duties. Responsibilities include motivating the center team toward sales targets, developing and tracking sales strategies and performance, maintaining client relationships, supporting the sales process, greeting visitors, scheduling appointments, handling calls and correspondence, processing payments, and keeping reception and administrative systems organized. The successful candidate will learn OrangeTwist treatments, procedures, membership and rewards programs, and financial programs. OrangeTwist describes itself as a growing aesthetics business with 24 locations and offers ongoing education, training, and support through its TwistED platform. The company emphasizes teamwork, genuine hospitality, high standards, and an inclusive culture.

Requirements

High school diploma or equivalent.
At least 2 years of experience in a sales role.
Strong communication skills and the ability to build trust and rapport with clients.
A thoughtful, client-first approach.
Ownership, curiosity, and willingness to learn, share ideas, and continue developing.
Warmth, integrity, and a personable approach.

Nice To Haves

Experience in a lead, supervisor, or leadership role.
At least 1 year of experience in a spa, wellness, or beauty environment.

Responsibilities

Lead and motivate the center team to achieve individual and team sales targets.
Develop and implement sales strategies to maximize revenue.
Analyze market trends and competitor activities to identify business opportunities.
Work with the team to develop and execute action plans.
Monitor and evaluate sales performance, track key performance indicators, and provide regular reports to management.
Build and maintain strong client relationships and ensure a high level of customer satisfaction.
Oversee the center sales process from lead generation through closing deals.
Collaborate with marketing, operations, and other departments to streamline processes and improve efficiency.
Represent the company in a positive and professional manner.
Greet visitors, complete the check-in process, and connect them with the appropriate team member.
Answer phones and center email professionally and promptly; take messages, answer questions, schedule appointments, or direct calls as needed.
Upsell products and services and process payments.
Receive and sort daily mail and prepare and forward outgoing mail and packages.
Perform general clerical duties, including filing, photocopying, maintaining the file system, and filing correspondence and other records.
Partner with Center Management to order and maintain supplies and keep the reception area organized and clean.
Handle confidential and sensitive issues professionally.
Acquire and maintain knowledge of Zenoti, OrangeTwist membership and rewards, financial programs, treatments, and procedures.