Treatment Specialist (Part-time)
About The Position
OrangeTwist is seeking a part-time Treatment Specialist in Boulder, Colorado. The role combines sales, client relationship-building, and reception and administrative duties to provide a thoughtful, personalized client experience. The Treatment Specialist helps clients explore treatments, products, and membership options, supports sales goals, and works closely with the Center Manager and wider team to turn inquiries into appointments and ensure clients feel welcomed and cared for. The role includes leading and motivating the center team toward sales targets, developing sales strategies, reviewing performance and market opportunities, tracking KPIs, and maintaining client relationships and satisfaction. It also includes greeting visitors, handling calls and email, scheduling appointments, recommending and selling products and services, processing payments, completing clerical tasks, maintaining supplies and reception areas, and learning OrangeTwist's treatments, procedures, membership and rewards programs, financial programs, and Zenoti system.
Requirements
- High school diploma or equivalent.
- At least 2 years of experience in a sales role.
- Strong communication skills and the ability to build trust and rapport with clients.
- A thoughtful, client-first approach.
- Ownership, curiosity, and willingness to learn, share ideas, and continue developing.
- Warmth, integrity, and a personable approach.
Nice To Haves
- Experience in a lead, supervisor, or leadership role.
- At least 1 year of experience in a spa, wellness, or beauty environment.
Responsibilities
- Lead and motivate the center team to achieve individual and team sales targets.
- Develop and implement sales strategies to maximize revenue.
- Analyze market trends and competitor activity to identify business opportunities.
- Work with the team to develop and execute action plans.
- Monitor and evaluate sales performance; track KPIs and provide regular reports to management.
- Build and maintain strong client relationships and ensure high customer satisfaction.
- Oversee the sales process from lead generation through closing.
- Collaborate with marketing, operations, and other departments to streamline processes and improve efficiency.
- Represent the company in a positive and professional manner.
- Greet visitors, complete check-in, and connect them with the appropriate team member.
- Answer phone calls and center email professionally and promptly; take messages, answer questions, schedule appointments, or direct calls as needed.
- Upsell products and services and process payments.
- Receive and sort mail and prepare outgoing mail and packages.
- Perform clerical duties, including filing, photocopying, organizing and maintaining files, and filing correspondence and other records.
- Partner with Center Management to order and maintain supplies and keep the reception area organized and clean.
- Handle confidential and sensitive matters professionally.
- Acquire and maintain knowledge of Zenoti, OrangeTwist memberships and rewards, financial programs, treatments, and procedures.
Benefits
- Competitive compensation and an incentive plan.
- Generous paid time off, sick time, and paid holidays.
- Medical, dental, and vision insurance.
- 401(k) employee contributions.
- Flexible spending account (FSA) and dependent care options.
- Continuing education through OrangeTwist's own university.
- Employee referral bonus program.
- Employee resource groups and professional development opportunities.
- Forward-thinking, transparent, and inclusive company culture.
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What This Job Offers
Job Type
Part-time
Career Level
Mid Level
Education Level
High school or GED
