Treatment Manager

Davis R. Hall, DVM, PLC•Fairfax, VA

11d•$70,000 - $85,000•Onsite

About The Position

Town & Country Animal Hospital is a Fear Free Certified Veterinary Practice in Fairfax, Virginia. Its appointments are designed to reduce stress and anxiety for pets. As the sister hospital to Columbia Pike Animal Hospital & Emergency Center, its clients also have access to 24/7 emergency care with no additional emergency fee. The experienced veterinary team provides wellness care, preventive care, and diagnostics in a calm, low-stress environment. The Treatment Manager oversees day-to-day hospital operations and supports the Practice Manager, veterinarians, veterinary technicians, and Client Care team. The role promotes efficient workflows, guides and supports team members, and helps ensure safe, compassionate, high-quality veterinary care. It contributes to a safe, organized, collaborative environment focused on the well-being of patients, clients, and associates and the overall success of the hospital.

Requirements

Associate degree required.
At least three years of leadership or supervisory experience in a similar role required.
At least three years of experience in the veterinary field required.
Must be available to work 1–2 Saturdays per month.

Responsibilities

Ensure compliance with practice policies and procedures and applicable local, state, and federal laws; manage personnel training and development programs, including OSHA training.
Lead, mentor, and develop team members by setting individualized goals, providing feedback and communication, monitoring progress, and adjusting development plans.
Develop and manage department schedules to maintain appropriate staffing, shift coverage, and efficient daily operations.
Partner with hospital leadership to recruit, interview, and select candidates, and oversee team training, coaching, and professional development.
Provide customer service and calmly de-escalate interactions with empathy and respect.
Provide hands-on support across roles as needed to maintain staffing coverage, hospital operations, patient care, and client service.
Manage maintenance, inspection, and repair of medical equipment, coordinating with service providers and ensuring equipment is safe and functional.
Oversee pharmacy and laboratory operations, including organization and workflow efficiency, and manage proper use and maintenance of the CUBEX inventory management system alongside the Inventory Manager.