Treatment Manager, CLA

CADES•Springfield Township, PA

8d•Onsite

About The Position

The Treatment Manager oversees and manages up to five Community Living Arrangement (CLA) homes under Pennsylvania Office of Developmental Programs (ODP) 6400 regulations. The role supports people with intellectual and developmental disabilities, complex medical needs, physical disabilities, and mental illness, ensuring services meet individuals’ needs and follow their Individual Support Plans (ISPs) and applicable regulations. The Treatment Manager manages the homes’ daily operations and supports a clean, safe, orderly environment. The role includes supervising, training, coaching, and scheduling staff; coordinating individual services and care; overseeing program plans, documentation, medication administration, finances, equipment, and safety; and communicating with families, clinical teams, and other stakeholders. The Treatment Manager works closely with the Program Manager and Overnight Supervisor to maintain effective coverage and quality services around the clock. The position is regularly scheduled for day shift, Monday through Friday, with periodic weekend on-call shifts. Regular, physical attendance at a CADES location is required. Evening and weekend work may also be needed as scheduled, and off-site meetings may be required.

Requirements

Bachelor’s degree from an accredited college or university and two years of experience working directly with individuals with intellectual disabilities, or a master’s degree from an accredited college or university and one year of such experience.
Three years of experience working with individuals with multiple disabilities, including a strong understanding of safety and communication supports for people with physical disabilities.
Two years of demonstrated staff-supervision experience, including recruitment, selection, leadership, coaching, training, performance management, promotion, discipline, and termination.
Previous experience working in and managing a unionized workforce.
Demonstrated knowledge of Pennsylvania 6400/6500 regulations.
Ability to work in a fast-paced environment and prioritize tasks effectively.
Strong attention to detail, teamwork, time management, and organizational skills.
Sound judgment and the ability to solve problems and make decisions independently with little or no direct supervision.
Ability to anticipate changes or identify issues and take appropriate action.
Excellent customer interaction, collaboration, written communication, and verbal communication skills.
Intermediate experience with Microsoft Office applications, including Word, Excel, Outlook, SharePoint, and PowerPoint.
Experience using electronic management or records systems.
Ability to perform CPR, First Aid, and crisis intervention using agency-trained protocols.
Ability to pass and maintain CADES driving, securement, and observer certifications.
Current, valid driver’s license in the state of residence, at least three years of driving experience in the United States, and an acceptable driving record as assessed through a DMV record review.
Availability for evening and weekend work as needed and scheduled.
Ability to attend off-site meetings as necessary.

Nice To Haves

Experience using Therap.

Responsibilities

Supervise assigned staff, including recruitment, selection, leadership, coaching, training, performance management, promotion, discipline, and termination.
Collaborate with the Program Manager and Overnight Supervisor on performance evaluations for direct support professionals who may work multiple shifts.
Apply collective bargaining agreement terms and procedures in the unionized work environment, including scheduling, transfers, promotions, discipline, and grievances where appropriate.
Conduct regular house meetings, communicate policies and updates, provide feedback and recognition, and securely maintain meeting records.
Monitor staff schedules and staffing ratios, coordinate with relevant teams to prevent coverage gaps, and implement backup plans when emergencies affect staffing.
Monitor Relias training due dates and completion, and notify staff when training is due or overdue.
Orient new direct support professionals, coach and model direct care skills, and assess and refresh staff competency.
Complete and oversee program planning, assessments, ISPs, monthly and quarterly reviews, and plans of support in accordance with regulatory requirements.
Monitor implementation of ISPs and ensure home staff are trained on and follow each individual’s plan.
Communicate with individuals’ families and teams, and collaborate with the Admissions Coordinator during the referral and admission process.
Complete individual assessments 60 days after admission and annually within 365 days of admission.
Review ISP-related services and supports with each individual at least every three months, and ensure required community involvement and documentation of daytime arrangements.
Monitor durable medical and adaptive equipment to ensure it is present, functioning, maintained, and supported by training materials; submit repair and equipment requests and follow up.
Manage individuals’ finances, including spend-downs, contracts, bills, monthly account audits, purchases, receipts, and recording or monitoring transactions in Therap.
Use and reconcile a corporate credit card for home supplies in accordance with policy and budget requirements.
Model and coach staff on welcoming visitors while protecting individuals’ privacy and health.
Train direct support professionals on essential care tasks, including documentation, medication administration, personal care, meals and food textures, cleaning, infection control, and PPE use.
Direct and monitor completion of required records, including daily t-logs, overnight checklists, food logs, sleep charts, and behavior data; provide feedback and retraining as needed.
Delegate household and care tasks according to staff strengths, recognize effective performance, and promote accountability.
Maintain safe living areas by carrying out safety routines such as fire drills, correcting hazards, and reporting hazards that cannot be resolved.
Train staff on regulations and inspection preparation, identify violations, and direct or assist with corrective actions.
Coordinate scheduled monitoring with Support Coordinators and county entities, and submit monthly attendance information for billing.
Conduct regular safety and documentation audits covering individual health and safety, records, physical facilities, vehicles, and staff compliance with safety requirements.
Operate agency-provided vehicles and transport individuals safely, including following wheelchair and mobility-device securement procedures.
Oversee medication administration through observations and audits, and train and hold staff accountable for safe administration and accurate documentation.
Receive staff call-outs and help locate qualified coverage; communicate with staff who remain on shift beyond their scheduled hours about coverage expectations.
Respond to calls, emails, and messages from stakeholders and ensure staff communications use HIPAA-compliant systems.
Maintain respectful, professional, and effective interactions with individuals, staff, families, neighbors, clinicians, support coordinators, ODP representatives, and other stakeholders.
Respond to emergencies using assigned protocols, including CPR, fire safety, and rescue medication procedures; model emergency response and practice drills with staff.
Coordinate clinical needs with nursing and other clinical staff, arrange visits with external clinicians and behavior specialists, and support staff training on clinical plans and techniques.
Coordinate leisure activities and visits with families and stakeholders, arrange transportation and funds, and encourage activities that build individuals’ interests, skills, social connections, and quality of life.
Ensure individuals attend medical appointments and that relevant paperwork is completed and shared with the team in advance.
Model rapport-building, respectful interactions, preferred communication strategies, and person-centered approaches with individuals.
Participate in the scheduled after-hours on-call rotation and perform other duties as assigned.