Treatment Coordinator (OLD TOWN)
About The Position
Orthodontic Experts is a rapidly growing, patient-centered orthodontic organization with more than 30 locations across the greater Chicagoland area, Wisconsin, Indiana, and Indianapolis. The Treatment Coordinator supports patients throughout their orthodontic journey, helping them understand treatment plans, payment arrangements, and any changes to their care. The role combines patient communication and coordination with administrative, financial, clinical-support, and marketing tasks. The position is based at 1162 N Clark, Chicago, IL 60610, with travel required to the West Loop, Lakeview, and Bucktown clinics. The schedule is Tuesday and Wednesday 10:00 a.m.–6:00 p.m., Thursday and Friday 7:00 a.m.–3:00 p.m., and Saturday 8:00 a.m.–2:00 p.m. Full-time employment.
Requirements
- High school degree or GED equivalent.
- Three years of customer service experience.
- Two years of sales experience.
- One year of Treatment Coordinating experience.
- Knowledge of medical terms and practices.
- Proficiency in Microsoft Office Suite, including Word, Excel, Outlook, and Access.
- Excellent problem-solving and de-escalation skills.
- Excellent written and verbal communication skills.
Nice To Haves
- Six months to one year of orthodontic assisting experience.
Responsibilities
- Consult with patients about their oral health history, concerns, and objectives.
- Explain treatment plans, address patient concerns, and answer questions.
- Help patients prioritize treatment and establish scheduling and payment arrangements.
- Conduct financial consultations with new patients and existing patients when new treatment plans are presented.
- Manage and maintain patient payment options and policies.
- Explain the practice’s policies for orthodontic benefit plans and educate patients about their dental benefits.
- Communicate with outside and third-party financing companies and educate patients about available financing options.
- Track accounts receivable and outstanding balances, and assist with the collections protocol.
- Introduce new patients to the practice by reviewing health history, explaining the doctor’s examination, and describing relevant practice features.
- Update the Treatment Coordinator spreadsheet daily.
- Make outbound calls to patients, including welcome calls and calls regarding lost cases and denials.
- Greet patients and check them in and out before and after treatment.
- Assist the orthodontist during procedures, including adjusting braces and placing orthodontic appliances.
- Prepare and sterilize instruments and equipment according to infection-control procedures.
- Educate patients about oral hygiene, orthodontic appliance care, and post-treatment instructions.
- Participate in marketing events and handle cash.
- Answer incoming calls concerning new patients, emergencies, appointment scheduling, records requests, and follow-up.
- Perform all role-related duties, including administrative tasks, when traveling to another clinic.
- Help maintain a clean and sanitized clinic or office area.
- Perform other tasks as assigned.
Benefits
- Paid training.
- Travel pay when traveling to sister clinics more than 15 miles from the base clinic.
- Clinical bonuses.
- Paid time off.
- Holiday pay.
- Medical, dental, vision, and life insurance.
- Accident insurance.
- Short-term disability.
- Long-term disability.
- Employee Assistance Program.
- Health Savings Account.
- Dependent Care Account.
- 401(k) and matching.
- Pet insurance.
- Tuition assistance program.
- Identity Theft Protection.
- MetLife Met Law Legal Insurance.
- Transit reimbursement through a commuter account.
- Free and discounted orthodontic treatments.
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What This Job Offers
Job Type
Full-time
Education Level
High school or GED
