Front Office- Treatment Coordinator (Bilingual)

Community Dental Partners•Lubbock, TX

About The Position

The Treatment Coordinator works closely with the dentist and helps patients understand the dental care needed for their oral health. The role involves discussing treatment with patients, explaining available care options, and supporting the front office in a fast-paced, high-energy environment. The Treatment Coordinator must understand the day-to-day duties of front office staff and support the Greeter and Insurance Specialist.

Requirements

High school graduate or equivalent.
Written and verbal communication skills.
Customer service skills.
Ability to multitask and prioritize.
Dependability.
Problem-solving ability.
Ability to work under pressure.
Attention to detail.
Ability to work as a team player.
Knowledge of computer software applications.
Ability to communicate effectively with patients and coworkers.
Ability to adhere to safety policies and procedures.
Ability to use good judgment and maintain confidentiality.
Ability to work with minimal supervision, take initiative, and be a self-starter.
Flexibility, innovation, and adaptability to a dynamic business environment.
Strong task completion and attention to detail.
Customer service skills and ability to build relationships with new people.

Responsibilities

Understand and comprehend the day-to-day duties of front office staff.
Have clinical conversations with patients about extensive treatment.
Prepare consent forms accurately and obtain parental approval before treatment begins.
Explain insurance benefits and limitations, out-of-pocket expenses, and financing options to patients and/or parents after the exam.
Collect fees according to the patient's insurance or visit.
Help the office manager send claims and codes.
Understand pre-authorizations and narratives, and send pre-authorizations and intraoral pictures.
Provide support to the Greeter and Insurance Specialist.
Clean and maintain the front office area and lobby.
Perform other duties as assigned.