Front Office- Treatment Coordinator (Bilingual)

Community Dental Partners•Lubbock, TX

About The Position

The Treatment Coordinator works closely with the dentist and helps patients understand the dental care needed for their oral health. The role involves discussing treatment with patients, explaining available care options, and supporting patients through insurance, payment, and consent processes in a fast-paced, high-energy environment. The Treatment Coordinator also understands the day-to-day duties of front office staff and supports the Greeter and Insurance Specialist.

Requirements

High school graduate or equivalent.
Written and verbal communication skills.
Customer service skills.
Ability to multitask and prioritize.
Dependability.
Problem-solving skills.
Ability to work under pressure.
Attention to detail.
Ability to work as a team player.
Knowledge of computer software applications.
Ability to communicate effectively with patients and co-workers.
Ability to adhere to safety policies and procedures.
Ability to use good judgment and maintain confidentiality of information.
Ability to work with minimal supervision, act as a self-starter, and demonstrate initiative.
Flexibility and adaptability in a dynamic business environment.
High engagement, support for leadership, and ability to model company values and guiding behaviors.
Strong task completion and dedication to detail.
Ability to build relationships with new people and provide excellent customer service.

Responsibilities

Understand and comprehend the day-to-day duties of front office staff.
Conduct clinical conversations with patients about recommended treatment.
Prepare consent forms accurately and obtain parental approval before treatment begins.
Explain insurance benefits and limitations, out-of-pocket expenses, and financing options to patients and/or parents after exams.
Collect fees according to the patient's insurance or visit.
Help the office manager send claims and codes.
Understand pre-authorizations and narratives, and send prior authorizations and intraoral pictures.
Provide support to the Greeter and Insurance Specialist.
Clean and maintain the front office area and lobby.
Perform other duties as assigned.