Sr. Treatment Coordinator

Passion Dental Group Inc.•Calgary, AB

3d•Onsite

About The Position

Located in NW Calgary, Maxwell Dental is a holistic dental clinic focused on helping patients achieve long-term health through personalized, whole-person care. We believe true wellness comes from understanding each patient’s unique needs and creating treatment plans that support lasting results—not just temporary fixes. Our clinic is built around compassion, education, and meaningful patient relationships. We’re proud to offer a supportive environment where both patients and team members feel valued, respected, and cared for. This is more than an administrative position; it’s a key role in the patient journey. As a Treatment Coordinator, you are the bridge between consultation and action. You help patients understand their treatment plans, navigate financial options, and feel comfortable taking the next step in their care. This role is perfect for someone who is highly organized, naturally empathetic, and confident communicating with patients about treatment, scheduling, and finances. What makes this opportunity stand out: A patient-focused clinic with a strong emphasis on wellness and education. The opportunity to build meaningful relationships with patients. A collaborative and supportive team environment. A role where your communication skills genuinely make a difference. The ability to help patients feel confident and cared for throughout their wellness journey. In this role, you’ll play an essential part in helping patients move forward with care confidently and smoothly.

Requirements

Previous experience in a dental treatment coordinator role required
Experience with Cleardent and Max Assist required
Strong communication and relationship-building skills
Confidence with predeterminations, discussing treatment plans and financial arrangements
Exceptional organization and attention to detail
Ability to multitask and thrive in a fast-paced environment
A compassionate, positive, and team-oriented attitude
Passion for helping patients feel informed, comfortable, and supported

Responsibilities

Presenting treatment plans clearly, confidently, and compassionately
Coordinating patient appointments and ongoing treatment schedules
Discussing financial arrangements and payment options
Answering patient questions and providing education around treatment recommendations
Following up with patients regarding pending or unscheduled treatment
Maintaining accurate and organized patient records
Collaborating closely with practitioners and the front office team
Delivering an exceptional patient experience at every interaction
Help turn uncertainty into clarity—and make patients feel genuinely supported throughout their care.