Treatment Assistant

Central City Concern • Portland, OR

9d • $25 - $33 • Onsite

About The Position

Treatment Assistants provide patient-centered care and close, intensive supervision to patients in a 24-hour residential treatment facility. They use de-escalation skills, observe and report patient behaviors and changes in condition, support a healthy and safe milieu, and provide high-quality customer service. The role works closely with the Milieu Supervisor, counselors, nursing staff, and other team members to develop and maintain a supportive environment for patients at 16XBurnside Recovery Center, an extended residential treatment program serving individuals transitioning from Hooper Detoxification and Stabilization Center.

The position is scheduled Sunday through Thursday, 10:45 p.m. to 7:15 a.m., with Friday and Saturday off. It is represented by AFSCME and may be subject to union recall rights. Compensation is listed as $24.57–$32.61 per hour, with external candidates capped at $28.51 per hour under the union contract. A $1.75-per-hour shift differential applies to hours worked from 11:00 p.m. to 7:00 a.m.

Central City Concern is a nonprofit agency providing comprehensive services to people in the Portland metro area affected by homelessness, poverty, and addiction. The agency’s mission is to end homelessness through outcome-based strategies that support personal and community transformation.

Requirements

• Meet one of the following experience or education pathways: high school diploma or GED and one year of related work experience; high school diploma or GED and two years of in-person, high-volume customer service experience; high school diploma or GED and related volunteer experience, counted at half credit; an associate degree in Social Services, Behavioral Health, Human Services, Psychology, or a related field; or a bachelor’s degree in any field.
• Meet Central City Concern privileging requirements as required by FTCA.
• Have knowledge of the Twelve-Step Recovery process.
• Have or be able to obtain Adult CPR certification before the start date.
• Have current Adult First Aid certification before the start date.
• Adhere to the agency’s drug-free workplace policy.
• Pass a pre-employment drug screen, TB test, and background check, including clearance by the DHS Background Check Unit.
• Adhere to the agency’s non-discrimination policies and treat people with respect and dignity across diverse backgrounds and identities.
• Generally be able to walk, bend, stoop, kneel, squat, twist, reach, pull, lift heavy objects, and climb stairs, with reasonable or no accommodation.
• Understand substance use disorders as a disease, including treatment and intervention methods.
• Work both independently and as a team member.
• Learn and follow HIPAA, confidentiality, and boundary requirements in daily work.
• Clearly communicate expectations and consequences to patients.
• Manage multiple complex tasks and prioritize appropriately.
• Have sufficient manual dexterity and physical ability to perform assigned tasks.
• Communicate effectively, clearly, and concisely, verbally and in writing, with patients, coworkers, corrections personnel, police, and community members.
• Work with people from diverse ethnic and socioeconomic backgrounds, including people with dual diagnoses or disabilities who may display hostility.
• Maintain accurate records and required paperwork.
• Know and use de-escalation techniques in volatile situations.
• Have a high degree of comfort and sufficient advancement in personal recovery to appropriately facilitate patients in their recovery.
• Demonstrate understanding of professional and personal workplace boundaries.

Nice To Haves

• Valid driver’s license. If driving is required, the employee must pass a DMV background check, be designated an acceptable driver under the agency Fleet Safety Policy, complete initial driver training within 60 days of approval, and complete continued recertification training.

Responsibilities

• Provide quality patient care while promoting dignity, independence, and choice; observe patients’ physical and mental conditions and report changes to counselors or appropriate staff.
• Communicate and interact effectively and tactfully with patients, visitors, families, peers, and supervisors.
• Initiate emergency response procedures when required.
• Conduct night-shift bed-check censuses and make rounds of dorm areas, day rooms, and restrooms.
• Assist registered nurses with patient vital signs as requested, record and chart information during medication pass, and report unusual vital signs to nursing staff.
• Coordinate resident activities according to the weekly schedule.
• Monitor facility maintenance and supervise patients’ completion of facility chores and weekly tasks.
• Attend staff meetings and trainings, including mandatory agency trainings.
• Answer phones and perform clerical duties as needed.
• Observe patients’ self-administered medications, maintain accurate records, and report medication non-adherence to clinical and medical staff.
• Administer and document observed urine drug screen analysis.
• Assist patients with paperwork from other agencies.
• If driving is required, transport residents to and from activities and appointments.
• Participate in non-clinical patient and staff group meetings.
• Review records for accuracy and maintain filing systems.
• Implement self-sufficiency, treatment, or discharge plans as directed by clinical staff.
• Follow state and federal privacy regulations, including HIPAA and 42 CFR Part 2, and agency confidentiality, privacy, security, and records-access requirements; promptly report protected health information breaches.
• Perform other duties as assigned.

Benefits

• Competitive compensation.
• Medical, dental, and vision insurance coverage.
• Student loan repayment options.
• Retirement savings plan with employer matching: 4.25% in the first year, 6% in the second year, and 8% in the third year.
• Paid time off beginning at four weeks of accrual per year, with accrual increasing with longevity.
• Up to 11 recognized holidays and two personal holidays, depending on work shift schedule.
• Employer-paid life, short-term disability, and long-term disability insurance.
• Sabbatical program offering extended time off at years 7, 14, and 21.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED