Treasury Services Support Specialist

F&M Bank•Archbold, OH

About The Position

This position provides an exceptional customer experience for commercial accounts by supporting internal and external Treasury Management calls and emails and helping customers use Treasury Management services. The specialist manages customer issues, ensures technical support needs are addressed promptly, collaborates across departments to resolve simple and complex problems, and communicates resolutions to customers. The role also supports the Treasury Management Sales Team. It calls for professional, prompt, efficient, and accurate service by phone and email, identifying and assessing customer needs, and maintaining positive customer relationships. The role is non-exempt/hourly and includes responsibilities for complying with bank policies, procedures, and applicable regulatory requirements.

Requirements

Associate or bachelor’s degree from a college or university, or an equivalent combination of education and experience, preferred.
1–2 years of experience in Treasury or Commercial Management preferred.
1–2 years of customer service experience preferred.
Valid driver’s license.
Ability to perform the essential duties satisfactorily; reasonable accommodations may be made for individuals with disabilities.

Nice To Haves

AAP certification.

Responsibilities

Provide outstanding customer service using sales training skills and maintain positive, timely, and professional customer relationships.
Provide phone and email support to Business Online and Business Mobile Banking customers and handle other customer support calls.
Support the Bank’s Treasury Management products, including Business Online and Mobile Banking, ACH services, Remote Deposit Capture, Positive Pay, Wire Transfer Service, Bill Pay, Mobile Deposit, Account Analysis, and Commercial Deposits.
Understand product setup requirements and maintain strict security measures.
Build, manage, and maintain client and user credentials based on client authorization documentation.
Monitor incoming ACH files to ensure accurate processing.
Prepare documentation and agreements needed to implement services for new and existing clients.
Work with customers to establish user access and other system setup.
Resolve customer issues by working across departments, address technical support needs in a timely manner, and communicate resolutions to customers.
Support the Treasury Management Sales Team.
Prepare reports as requested.
Educate others on new procedures, processes, and products.
Comply with applicable bank policies, procedures, and regulations, including BSA, AML, OFAC, the USA PATRIOT Act, customer identification and due diligence requirements, and reporting suspicious activities to the BSA Department.
Complete applicable Currency Transaction Reports accurately when required and satisfactorily pass tests concerning bank policy and regulations.
Meet job knowledge, productivity, and attendance expectations, including adherence to attendance and break policies and communication with a supervisor about anticipated time off or break modifications.
Perform other duties as assigned.