Treasury Support Specialist II

First Interstate BancSystem•Billings, MT

13d•Onsite

About The Position

The Treasury Support Specialist II provides technical and operational support, customer consultation, and customer training for the Bank's Treasury Management clients. This role is responsible for providing technical and operational support to customers and branch personnel for the Bank’s Treasury products, including Online Banking, ACH/Wires, Merchant Remote Deposit, Positive Pay, and other Treasury services. The specialist will follow through on all aspects of customer support related to Treasury Management products to ensure complete and accurate resolution, and respond promptly to client inquiries regarding Treasury products, including ACH Origination, Positive Pay, and Remote Deposit processing questions. This position handles internal and external customer service calls and messages received through various communication channels. Additionally, the role cooperates with, participates in, and supports adherence to internal policies, procedures, training, and practices to ensure compliance with all regulatory requirements, especially those specific to assigned duties. The Treasury Support Specialist II also supports the development and implementation of new Treasury products, processes, and procedures, and assists with special projects, system upgrades, and conversions. This role works closely and collaboratively with Treasury personnel and branch teams to address questions related to Treasury products and transaction processing, and contributes to building and maintaining a strong team environment.

Requirements

Ability to deliver an exemplary level of customer service in a professional environment.
Ability to assess customer needs and provide effective solutions.
Strong computer and technical skills, including proficiency with Microsoft Office.
Exceptional customer service and communication skills.
Ability to work collaboratively as part of a team and multitask in a fast‑paced environment.
Flexible, self‑motivated individual with strong problem‑solving abilities.
Strong financial acumen and sound judgment.
Excellent written and verbal communication skills, including interpersonal and presentation capabilities.
Understanding of business and financial fundamentals, intermediate accounting skills, strong mathematical aptitude, and proficiency with spreadsheets.
Ability to solve practical problems and work with a variety of concrete variables in situations where only limited standardization exists.
Ability to interpret instructions delivered in written, verbal, diagram, or schedule form.
Demonstrated team‑oriented mindset that supports the success of First Interstate Bank’s strategic initiatives.
High School Diploma or General Education Degree (GED) required.
1-3 years related experience, training, and/or equivalent combination of education and experience required.

Responsibilities

Provides technical and operational support to customers and branch personnel for the Bank’s Treasury products, including Online Banking, ACH/Wires, Merchant Remote Deposit, Positive Pay, and other Treasury services.
Follows through on all aspects of customer support related to Treasury Management products to ensure complete and accurate resolution.
Responds promptly to client inquiries regarding Treasury products, including ACH Origination, Positive Pay, and Remote Deposit processing questions.
Handles internal and external customer service calls and messages received through various communication channels.
Cooperates with, participates in, and supports adherence to internal policies, procedures, training, and practices to ensure compliance with all regulatory requirements, especially those specific to assigned duties.
Supports the development and implementation of new Treasury products, processes, and procedures.
Assists with special projects, system upgrades, and conversions.
Works closely and collaboratively with Treasury personnel and branch teams to address questions related to Treasury products and transaction processing.
Contributes to building and maintaining a strong team environment.

Benefits

Generous Paid Time Off (PTO) in addition to paid federal holidays.
Child Care Assistance Program for eligible dependent(s).
Exercise reimbursement program for employees.
medical, dental, vision, short-term and long-term disability benefits and life insurance
flexible spending accounts
health savings account
employee assistance program
401(k)
Paid Time Off (new hires accrue at .069 per hours worked which equates to approximately 18 days per year inclusive of paid sick time)
up to 11 paid Federal holidays.