Treasury Services Specialist

Navigant Credit Union•Smithfield, RI

About The Position

The Treasury Services Specialist supports the Credit Union’s mission by providing account-opening, account-maintenance, and Cash Management services to members. The role services business, municipal, and other organizational accounts and supports account analysis, sweeps, rate maintenance, and department service requests, while maintaining member satisfaction, accuracy, and operational efficiency. The specialist provides service through in-person, phone, mail, email, DocuSign, and online channels; opens and services business and personal accounts; processes account changes; and ensures compliance with applicable regulations, documentation standards, security requirements, and internal controls. The role also supports account analysis administration, sweep services, rate updates, member inquiries, and coordination of service requests. It collaborates with Commercial Lending and other internal teams and performs related duties as assigned to support the Cash Management Department.

Requirements

High school diploma or equivalent.
At least two years of experience in member service, account opening, account servicing, or a related financial institution role.
Knowledge of applicable documentation standards, policies, procedures, and regulations.
Strong organizational, analytical, research, and problem-solving skills.
Ability to manage multiple requests and priorities while maintaining accuracy and timely follow-up.
Strong service orientation aligned with the credit union’s mission and core values.
Ability to handle confidential member and organizational information.
Excellent verbal, written, telephone, and interpersonal communication skills.
Proficiency with Microsoft Office, including Word, Excel, PowerPoint, and Outlook.
Ability to learn the Credit Union’s core system, service request system, and Cash Management platforms.
Ability to function in a commercial office environment and use standard office equipment.
Ability to occasionally lift up to 25 pounds, such as file boxes.

Nice To Haves

Associate degree in a related field.
Cash Management or Treasury Services experience.
Familiarity with account analysis, sweeps, ACH, wires, Positive Pay, Remote Deposit Capture, online banking, lockbox, merchant services, and Smart Safe services.

Responsibilities

Provide prompt, accurate, and professional service through in-person, phone, mail, email, DocuSign, and online channels.
Open and service business and personal accounts.
Gather documentation, prepare and send account-opening forms and Cash Management agreements for signature, review returned documents, process account openings, and forward signed service agreements to the Support Team for implementation.
Process account maintenance, including signer additions and removals, name and ownership changes, account transfers, and other account updates.
Follow applicable regulations, procedures, documentation standards, security requirements, and internal controls, particularly for beneficial ownership and Bank Secrecy Act requirements.
Support daily account analysis administration, including account setup, pricing and service maintenance, billing review, exception research, earnings credit and fee analysis, and adjustment requests under management oversight.
Assist with sweep setup, maintenance, monitoring, documentation, issue resolution, and member support.
Maintain rates for designated accounts by obtaining the applicable index, calculating and entering updated rates, maintaining supporting documentation, and submitting work for quality-control review.
Maintain working knowledge of Cash Management products and services to respond to member inquiries, identify needs, and recommend or refer appropriate solutions.
Monitor department service requests, coordinate with members and internal departments, and follow requests through timely and accurate completion.
Collaborate with Commercial Lending to gather information and documentation for new business accounts.
Research and resolve member inquiries, escalate complex matters when appropriate, and maintain positive member relationships.
Perform other related duties as needed to support the Cash Management Department, as assigned by the AVP, Treasury Services Analyst, or Vice President of Cash Management.