Treasury Services Specialist

Navigant Credit Union•Smithfield, RI

About The Position

The Treasury Services Specialist supports the Credit Union’s mission by providing account-opening, account-maintenance, and Cash Management services to members. The role services business, municipal, personal, and other organizational accounts, and supports account analysis, sweeps, rate maintenance, and department service requests. It emphasizes member satisfaction, accuracy, and operational efficiency. The Specialist provides service through in-person, phone, mail, email, DocuSign, and online channels; opens and maintains accounts; processes Cash Management agreements and account updates; and follows applicable regulations, documentation standards, security requirements, and internal controls. The position also supports account analysis, sweeps, rate maintenance, Cash Management product inquiries, and coordination of service requests with members and internal teams. It collaborates with Commercial Lending on new business accounts and performs other related duties as assigned.

Requirements

High school diploma or equivalent required.
At least two years of experience in member service, account opening, account servicing, or a related financial institution role.
Knowledge of applicable documentation standards, policies, procedures, and regulations.
Strong organizational, analytical, research, and problem-solving skills.
Ability to manage multiple requests and priorities while maintaining accuracy and timely follow-up.
Strong service orientation aligned with the credit union’s mission and core values.
Ability to handle confidential member and organizational information.
Excellent verbal, written, telephone, and interpersonal communication skills.
Proficiency with Microsoft Word, Excel, PowerPoint, and Outlook, and ability to learn the Credit Union’s core system, service request system, and Cash Management platforms.
Ability to function in a commercial office environment and use standard office equipment.
Ability to lift up to 25 pounds occasionally, such as file boxes.

Nice To Haves

Associate degree in a related field.
Cash Management or Treasury Services experience.
Familiarity with account analysis, sweeps, ACH, wires, Positive Pay, Remote Deposit Capture, online banking, lockbox, merchant services, and Smart Safe services.

Responsibilities

Provide prompt, accurate, and professional service through in-person, phone, mail, email, DocuSign, and online channels.
Open and service business and personal accounts, including gathering documentation, preparing and sending forms and Cash Management agreements for signature, reviewing returned documents, processing openings, and forwarding signed agreements for implementation.
Process account maintenance, including signer changes, name and ownership changes, transfers, and other updates.
Follow applicable regulations, procedures, documentation standards, security requirements, and internal controls, particularly beneficial ownership and Bank Secrecy Act requirements.
Support daily account analysis administration, including setup, pricing and service maintenance, billing review, exception research, earnings credit and fee analysis, and adjustment requests under management oversight.
Assist with sweep setup, maintenance, monitoring, documentation, issue resolution, and member support.
Perform designated account rate maintenance by obtaining applicable indexes, calculating and entering updated rates, maintaining documentation, and submitting work for quality-control review.
Maintain knowledge of Cash Management products and services to respond to inquiries, identify needs, and recommend or refer solutions.
Monitor department service requests, coordinate with members and internal departments, and follow requests through timely and accurate completion.
Collaborate with Commercial Lending to gather information and documentation for new business accounts.
Research and resolve member inquiries, escalate complex matters when appropriate, and maintain positive member relationships.
Perform other related duties as needed, as assigned by the AVP, Treasury Services Analyst, or Vice President of Cash Management.