Treasury Operations Specialist

Middlesex Savings Bank•Westborough, MA

19h•Hybrid

About The Position

The Treasury Operations Specialist provides operational support for cash management products and services within Payment Operations. This role serves as a centralized, end-to-end resource for cash management operations - handling all aspects of setup, configuration, validation, maintenance, and review across the full lifecycle of cash management services. Responsibilities include system configuration, account analysis, and periodic assessments, with a focus on accuracy, efficiency, and strong internal controls. The position partners closely with internal teams to ensure operational accuracy, strong controls, and efficient delivery of services.

Requirements

High School Diploma is required
3+ years experience, preferably in cash management, deposit operations, or digital banking is required
Solid understanding of cash management products (ACH, wires, RDC, Positive Pay, online banking) preferred.
Ability to manage multiple priorities in a deadline-driven environment.
Must be self-motivated and work well in a team. Ability to be successful in a fast-paced environment, have appropriate sense of urgency, and commitment to provide high level of customer service.
Must possess effective oral and written communication, highly organized with strong attention to detail, and sound analytical and problem-solving skills.
Must possess at least intermediate technology skills, including knowledge of MS Office. Proficiency with navigating multiple monitors, browser sessions, and applications simultaneously.
Must be able to work flexible hours on a rotating schedule.

Nice To Haves

Some college is preferred

Responsibilities

Execute cash management service implementations based on approved internal documentation
Configure and validate systems for services including online banking (OLB), ACH, wires, remote deposit capture (RDC), Positive Pay, REPO, bill pay, Corporate Draw Down Agreements, EDI, and other cash management services as needed.
Ensure all setups align with internal approvals, documentation, and product parameters
Provide operational support, including setup, processing, posting, and issue resolution
Complete daily processing tasks as assigned
Be a subject-matter-expert (SME) for all products/services within the Cash Management realm
Partner with Cash Management Sales Support and internal teams to resolve errors, exception items, and cash management related issues
Research and escalate operational issues as appropriate, ensuring timely resolution
Maintain and update procedures; identify and recommend process improvements to enhance efficiency and reduce risk
Collaborate with management and business partners to monitor and track vendor issues as necessary
Execute and maintain account analysis setups, including service codes, pricing, and earnings credit rates
Support billing processes, including external vendor billing integration, research and resolution of discrepancies
Conduct annual reviews of select cash management services, including service utilization, and system entitlements
Perform RDC and ACH limit monitoring and annual assessments
Annual WITS re-documentation & annual purge
Facilitate annual notice requirements for select services such as ACH and Repo
Support the development and cross-training of operations staff on cash management-related functions
Serve as a backup for Payment Operations staff for select products/processes
Assist with GL reconciliation, monthly reporting, user system access reviews, etc.
Review large dollar charges and correct if needed
Provide operational insight to leadership regarding capacity, workflow constraints, and risk exposure
Quarterly ACH Reporting, including ACH Summary and Monthly Dashboard
Update wire metrics to dashboards
Track and report key operational metrics, including volumes, exceptions, and error rates
Identify trends and recommend improvements to processes, controls, or system utilization
Execute compliance-related checks, including OFAC screening, ACH and wire controls, and other required validations
Adhere to internal controls, security protocols, and segregation of duties
Support internal and external audits and examinations by providing documentation and responding to requests