Treasury Mgmt Customer Exp Specialist II
About The Position
The Commercial Card Treasury Management Customer Experience Specialist II provides advanced product and service support to the Treasury Management segment. The role identifies, researches, analyzes, and resolves complex customer-servicing problems; prioritizes service issues and ensures timely completion with a resolution accepted by the customer. The specialist may train or educate customers on specific products, serve as an internal resource, and recommend process improvements and efficiencies for product and service workflows. The role also provides research, consultation, resolution, and policy or procedure interpretation for internal departments, mentors less experienced Treasury Management Customer Service Specialists, and performs other duties as assigned. The position is designated as office-based. Some positions outside the branch network may be eligible for a flexible arrangement combining in-office and work-from-home time; specific arrangements are provided by the hiring team. Applicants must already be authorized to work full-time in the United States. Huntington does not sponsor applicants for immigration benefits for this position.
Requirements
- High school diploma or equivalent.
- Three or more years of Treasury Management experience.
Nice To Haves
- Commercial Card experience.
- Basic to intermediate knowledge of Microsoft Office applications.
- Ability to work in a team environment, resolve problems independently, inform management of issues, work with a sense of urgency, and maintain close attention to detail.
- Understanding of Treasury Management products and services, or commercial banking.
Responsibilities
- Identify, research, analyze, and resolve complex customer-servicing problems.
- Prioritize service issues and ensure they are completed on time with a resolution accepted by the customer.
- Train or educate customers on specific products as needed.
- Act as an internal resource for inquiries.
- Recommend process improvements and efficiencies for product and service workflows.
- Provide research, consultation, resolution, and policy or procedure interpretation for other internal departments.
- Mentor less experienced Treasury Management Customer Service Specialists.
- Perform other duties as assigned.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
