Traveling Trainer Technical, Level 3 (Residential)

AirReps•WALLER, TX

3d•Onsite

About The Position

The Technical Trainer provides product and technical training support to internal and external customers. Responsible for ensuring customer satisfaction through training and providing satisfactory customer technical support.

Requirements

Experience training in the technical service field
Proficiency with MS Office (Outlook, Word, Excel and PowerPoint)
Knowledge of HVAC products and controls
Proven track record of success in service and customer service
Excellent written and verbal communication skills
Excellent presentation and facilitation skills
Ability to interact with students of varied backgrounds
Ability to effectively present information and respond to questions from management, students and customers
Ability to interact effectively with internal and external customers; builds long-term business relationships; represents the Company’s brand to all customers
Ability to read, analyze and interpret technical business periodicals, professional journals and technical procedures
Ability to write reports, business correspondence and develop course curriculum
Ability to anticipate and solve practical problems and resolve issues
Customer focus – proactively finds ways to exceed customer needs
Detail-oriented, well organized
Ability to work in a team environment and take initiative individually
Ability to apply good judgment, strong work ethic, and integrity on the job.
8+ years of experience with HVAC installation, commissioning, service and maintenance
8+ years facilitating product and technical training

Nice To Haves

Knowledge of management systems is a plus
Bachelor’s degree in Engineering, or related field, preferred

Responsibilities

Facilitate technical and/or sales training including installation, controls, commissioning, service, troubleshooting, product, and basic applications
Work with subject matter experts to develop or enhance curriculum as required
Prepare training facility and lab prior to training classes
Maintain training material inventory at assigned location
Maintain training facility standards, including equipment and tools
Assist in development of product and technical training programs, including curriculum and corresponding training materials such as PowerPoint presentations, videos, and manuals
Provide training support, including communication, promotion and coordination of product and technical training
Acts as a liaison between sales, product marketing, service, and training
Assist at educational or industry conferences; ability to present at conferences
Perform additional projects/duties to support ongoing business needs.
Audit technical trainers 1&2 and experienced independent trainers.