Traveling Trainer Technical, Level 3 (Residential)
About The Position
The Technical Trainer provides product and technical training support to internal and external customers. Responsible for ensuring customer satisfaction through training and providing satisfactory customer technical support. May include: Facilitate technical and/or sales training including installation, controls, commissioning, service, troubleshooting, product, and basic applications. Work with subject matter experts to develop or enhance curriculum as required. Prepare training facility and lab prior to training classes. Maintain training material inventory at assigned location. Maintain training facility standards, including equipment and tools. Assist in development of product and technical training programs, including curriculum and corresponding training materials such as PowerPoint presentations, videos, and manuals. Provide training support, including communication, promotion and coordination of product and technical training. Acts as a liaison between sales, product marketing, service, and training. Assist at educational or industry conferences; ability to present at conferences. Perform additional projects/duties to support ongoing business needs. Audit technical trainers 1&2 and experienced independent trainers. Applies advanced knowledge of job area typically obtained through advanced education and work experience. Manages projects and processes while working independently and with limited supervision. Coaches and reviews the work of lower-level professionals. Problems faced are difficult and sometimes complex; takes a new perspective on existing solutions.
Requirements
- Experience training in the technical service field
- Proficiency with MS Office (Outlook, Word, Excel and PowerPoint)
- Knowledge of HVAC products and controls
- Proven track record of success in service and customer service
- Excellent written and verbal communication skills
- Excellent presentation and facilitation skills
- Ability to interact with students of varied backgrounds
- Ability to effectively present information and respond to questions from management, students and customers
- Ability to interact effectively with internal and external customers; builds long-term business relationships; represents the Company’s brand to all customers
- Ability to read, analyze and interpret technical business periodicals, professional journals and technical procedures
- Ability to write reports, business correspondence and develop course curriculum
- Ability to anticipate and solve practical problems and resolve issues
- Customer focus – proactively finds ways to exceed customer needs
- Detail-oriented, well organized
- Ability to work in a team environment and take initiative individually
- Ability to apply good judgment, strong work ethic, and integrity on the job
- 8+ years of experience with HVAC installation, commissioning, service and maintenance
- 8+ years facilitating product and technical training
Nice To Haves
- Knowledge of management systems is a plus
- Bachelor’s degree in Engineering, or related field, preferred
Responsibilities
- Facilitate technical and/or sales training including installation, controls, commissioning, service, troubleshooting, product, and basic applications
- Work with subject matter experts to develop or enhance curriculum as required
- Prepare training facility and lab prior to training classes
- Maintain training material inventory at assigned location
- Maintain training facility standards, including equipment and tools
- Assist in development of product and technical training programs, including curriculum and corresponding training materials such as PowerPoint presentations, videos, and manuals
- Provide training support, including communication, promotion and coordination of product and technical training
- Acts as a liaison between sales, product marketing, service, and training
- Assist at educational or industry conferences; ability to present at conferences
- Perform additional projects/duties to support ongoing business needs
- Audit technical trainers 1&2 and experienced independent trainers
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
Associate degree
