Traveling Field Service Engineer - Wisconsin / Chicago

Becton Dickinson Medical Devices•San Diego, CA

5d•Onsite

About The Position

The Field Service Engineer 1 is a field-based position with daily travel to our customer locations within the assigned territory. Ideal candidates will reside within a 30-mile radius of where the position is based. Company vehicle provided. Overnight travel is possible based on needs of the business. A valid driver’s license is required. On call coverage hours may change based on needs of the territory. Extended 80% overnight travel is required.

Requirements

1–3 years of combined hardware, software, and IT support experience with both proprietary and standard applications.
Ability to meet eligibility requirements for obtaining access to all Federal Government Facilities to include Department of Defense, Bureau of Prisons, Veterans Affairs Hospitals, Indian Health Services Facilities and any other Local/State/Federal Facilities requiring Background Investigations, up to and including required identification badges for access to said facilities.
Strong troubleshooting, diagnostic, and problem-solving skills.
Excellent communication, customer service, and documentation abilities.
Ability to work independently, handle multiple priorities, and travel as required.
Mechanical aptitude with ability to disassemble/reassemble complex systems.
Proficiency with Windows OS, networking, and diagnostic instruments.
Ability to operate powered and manual hand tools.
Ability to lift 85 lbs frequently and 115 lbs occasionally, including overhead lifts.
Ability to climb, kneel, crawl, reach, grasp, stand, and walk for extended periods.
Valid driver’s license and ability to meet company driving requirements.
Daily car travel required, with occasional air travel and overnight stays.

Nice To Haves

24×7 on-call service experience preferred.
Medical or electromechanical device repair experience required.
CompTIA A+ Certification or equivalent preferred.

Responsibilities

Provide remote and on-site technical support for automated dispensing systems, including support for DHA and DoD facilities.
Respond to, evaluate, prioritize, and resolve work orders within service-level expectations.
Diagnose and repair proprietary hardware and software components with full case ownership.
Independently troubleshoot complex issues and escalate to Senior or Lead FSEs as needed.
Support government accounts requiring eligibility for a CAC (Common Access Card).
Execute preventive maintenance programs to ensure system reliability and uptime.
Perform installations, in-servicing, repairs, calibrations, and general technical support.
Maintain accurate inventory of spare parts in accordance with company policy.
Properly maintain company-issued assets including vehicle, tools, and equipment.
Follow service procedures including complaint handling and Medical Device Reporting.
Ensure all service documentation meets regulatory and corporate requirements.
Uphold company safety policies, quality expectations, and operational standards.