Field Service Engineer - Chicago, IL

Danaher•Chicago, IL

2d•$39 - $43•Remote

About The Position

The Field Service Engineer is responsible for providing exceptional customer experience through great communication, solid problem-solving ability, and a positive attitude. This position reports to the Sr. Regional Field Service Manager of the Northwest field service team and will be a fully remote role in Chicago area, supporting our customers in the greater Northwest US states. In this role you will have the opportunity to: Proactively manage customer accounts, while building and fostering positive and professional relationships with both external and internal customers Propose process improvements that improve internal and external customer processes Manage a diverse technical product portfolio.

Requirements

Associates degree with 2+ years of Field Service experience or Bachelor's Degree in Engineering, Biology or related degree or equivalent military experience
Advanced troubleshooting, problem-solving and repair skills with strong attention to detail
Strong communication skills utilized in a professional manner
This position requires up to 60% flying and/or driving travel, which includes overnight stays.
Travel will primarily be domestic but may occasionally be international.
Must have a valid driver's license with an acceptable driving record
This position requires the ability to regularly lift, move, slide, raise and/or place up to 50 lbs. unassisted.
Ability to stand, walk (prolonged), and sit; squat and kneel, ascend and descend stairs; reach with hands and arms.

Nice To Haves

Previous experience with a customer facing role
Previous experience managing a diverse product portfolio

Responsibilities

Proactively manage customer accounts, while building and fostering positive and professional relationships with both external and internal customers
Propose process improvements that improve internal and external customer processes
Manage a diverse technical product portfolio